Frequently Asked Questions

I need medical assistance to complete the application and/or interview process. How can I request help?
If you are covered under the Americans with Disability Act and require medical accommodation assistance, please either call 703-255-7338 or email [email protected].

How can I get technical assistance with my Infor assessment?
To receive assistance in resolving your issue, please either email our Infor assessment support team at [email protected] or call 1-800-608-4528.

What if I have questions about the Infor assessment that aren’t technical in nature?
Q: How do I know if I’ve passed or failed the assessment?
A: This assessment is not a pass/fail assessment but is an additional data point.

Q: I’ve applied for multiple positions among departments (i.e., Branch Operations, Contact Center Operations and/or Collections). Is the assessment different for each department?
A: No, the assessment is the same for all Branch, Collections and Contact Center positions, but the results are applied differently depending on the position. The assessments results are valid for one year. You will still need to follow the link each time it’s sent and log into the system; however, you will receive a notice that you have already completed the assessment.

Q: I’ve received multiple emails to take an assessment, but I already completed it once. Do I have to take it again?
A: An automated email is sent every time a candidate applies to a Branch Operations Member Service Representative (MSR), Contact Center Operations MSR and/or Delinquency Control Counselor position. This will cause duplicate messages and emails with a link to the Infor system to be generated. You will still need to follow the link each time you submit a new application and log into the system; however, you will receive a notice that you have already completed the assessment. This is the indication that the system will update your application with the completed status.

What is the status of my application?
To check the status of all your active applications, follow the steps below:

  1. Visit the www.navyfederal.org/careers page, and select the “Search Jobs” link at the top of the page.
  2. Select the “Check Your Status” button at the top of the page.
  3. Select "My Job Applications.”
  4. Enter the credentials you created the account with.
  5. The status of your application will be listed in the "Application Status" column, next to each application.
  6. For a detailed description, select the icon in the "Application Status Information" column.


Please Note: If the Talent Acquisition team is interested in moving forward with your application, you will be contacted directly.

Can you provide technical assistance for your application site?
Unfortunately, we are unable to provide technical assistance. However, we can provide the following tips that usually help resolve normal issues:

  • Try clearing your internet cache.
  • Try using the most recent version of Internet Explorer if not already using it.
  • Try using a different browser. You can find a link for “Browser Support” at the bottom of our Careers page.
  • Try using a different computer.
  • Try waiting 24 hours for any system glitches to be resolved.


My resume is not uploading in an application. Can you provide assistance?
If you are having problems uploading your resume, please ensure it is in a standard file format such as a Word or PDF document. A resume that is saved as an image or contains minimal text will not be recognized by the system in the upload process.

Please Note: Due to our volume of applicants, we do not accept emailed resume submissions.

How can I log into my account once I’ve exited?
To log into your account please follow the below directions:

  1. Visit the www.navyfederal.org/careers page and select the “Search Jobs” link at the top of the page.
  2. Click the “Check Your Status” button at the top of the page.
  3. Select the Menu button in the top right corner (indicated by the 3 white horizontal bars icon).
  4. Select “Sign In.”
  5. Enter the credentials you created the account with.


How can I reset my password?
Please use the following instructions to reset your password via the website:

  1. Visit the www.navyfederal.org/careers page and select the “Search Jobs” link at the top of the page.
  2. Click the “Check Your Status” button at the top of the page.
  3. Select the Menu button in the top right corner (indicated by the 3 white horizontal bars icon).
  4. Select “Forgot Password” in the pop-up window.
  5. Enter the user name that was emailed to you when you originally created the account (If you do not remember this, you will need to go back and select “Forgot User Name” and retrieve that first).


Please Note: If you still cannot reset your password, it will be necessary to create a new profile.

Why can’t I see a specific position on your website any longer?
Each posting is only open for a specific amount of time. After that time has expired, the posting is removed. Once a posting is removed, no additional applications will be accepted.

Please Note: Due to our volume of applicants, we do not accept resume submissions by email.

When will the job I want to apply to close for applications?
Unfortunately, we are not able to provide specific ending dates of job postings. Each posting period is determined by the hiring manager and is subject to change upon business need. Typically, postings will be open anywhere from 5 to 10 days; however, that may not be the case for the position you are interested in.

Please Note: We strongly recommend that you submit your application and resume as soon as possible to avoid the chance of missing the application window.

What positions are you currently hiring for/What positions do I qualify for?
Due to our volume of open positions and applicants we process at any given point, we do not provide individualized lists of open positions for candidates. For a current list of all positions we are recruiting for, please visit our website www.navyfederal.org/careers and select the “Search Jobs” link at the top of the page.

Please Note: We strongly encourage you to focus on the positions that best match your skill set. If no open positions appeal to you, we recommend you sign up for our Talent Network, and check back at our Careers Site regularly for newly posted positions.

Do you offer remote/telework positions?
As a general rule, Navy Federal only offers remote/telework positions based on business need and can be very limited in how many of these positions are available. If a hiring manager is offering a position to be located remotely, it will be listed in the job posting as an option under the “Location” section.

Can I email you my resume?
As a general rule, Navy Federal only offers remote/telework positions based on business need and can be very limited in how many of these positions are available. If a hiring manager is offering a position to be located remotely, it will be listed in the job posting as an option under the “Location” section.

Due to our volume of applicants we process at any given point, we do not accept emailed resume submissions. You will need to visit our website at www.navyfederal.org/careers and submit an application there. During the application process, you will have the opportunity to attach your resume for consideration.

Please note: If no current open positions appeal to you, we recommend you sign up for our Talent Network, and check back at our Careers Site regularly for newly posted positions.

How do I update my resume/submit a cover letter?
To update a resume: The system we use does not allow the updating of a resume on a candidate’s end once an application has been submitted. If you are contacted by the recruiter for follow-up questions, you are welcome to mention that you have an updated resume.

Please Note: It is up to recruiter discretion if they choose to accept an updated resume while in the middle of the recruiting process.

To submit a cover letter: We do not require a cover letter; however, if you want to add one, you can click the “Attach Cover Letter” button during your application to attach one. Alternatively, you can follow the below directions:

  1. Sign into your account.
  2. From the menu, select “My Job Applications.”
  3. Under the “My Cover Letter and Attachments” section, select “Add Attachment.”
  4. Select “Cover Letters” in “Attachment Type” drop down.
  5. Name the file and select “Continue.”
  6. Select the computer icon labeled “Choose From”, and then select the file from your computer to upload.
  7. Select “Upload”, “Done”, then “Save.”

The cover letter will be automatically attached to all applications going forward.

Please note: each candidate is only allowed one cover letter to be housed in the system; you will receive an error if you try to submit another before deleting the original.

Do you offer any application advice?
We recommend the following tips to make yourself more competitive:

  • Focus on the positions that best match your skill set.
  • Ensure you meet ALL minimum requirements.
  • Tailor your resume so that your skill set reflects the skills required/desired for each position.


How does an employee refer me?
Employees that have referred you to apply for a specific position need to be cited as your referring party in your application. Toward the end of the application submission process, you will have the opportunity to add their name as the referring party.

Please note: Our Talent Acquisition Team reviews applications, including referrals. If the Talent Acquisition Team is interested in moving forward with your application, your referral may be contacted directly.

If no current open positions appeal to you, we recommend you sign up for our Talent Network and check back at our Careers Site regularly for newly posted positions. To join the Talent Network, click "Search Jobs" from the main Careers page and the click the "Join Now" button at the bottom of the page.

If your question wasn’t answered above, please email us at [email protected].