I need medical assistance to complete the application and/or interview process. How can I request help?

To request a medical accommodation related to the hiring process, please either call 703-255-7338 or email [email protected]

Am I eligible for rehire / How do I request a Rehire Eligibility Case-Reversal?

All eligibility questions need to be emailed directly to the Employee Service Center at [email protected]

How can I contact the recruiter and/or Hiring Manager for a specific job?

Navy Federal does not provide employee contact information. Our recruiters review every application submitted for each position. If you are selected to move forward with the package, you will be contacted directly. At that time, you are welcome to ask any follow-up questions.

What is the status of my application?

To check the status of all your active applications, follow the steps below:

1. Visit the NFCU Careers - Job Postings
2. Select the orange “Check Your Status” button at the top of the page
3. Select "My Job Applications”
4. Enter the credentials you created the account with
5. The status of your application will be listed in the "Application Status" column, next to each application. For a detailed description, select the icon in the "Application Status Information" column

Please Note: As each position has many applicants, requires many steps to fill, and includes multiple people collaborating to fill a role, there is no way for us to predict how long an application will stay in any specific status, nor how long a package may take to fill. Our recruiters review every application submitted for each position. If your application is selected to move forward in the package, you will be contacted directly. If your application is no longer being considered, you will receive an email once the position is filled.

Why can’t I find a previously posted position on your website any longer?

Due to our constantly rotating job postings and their limited open periods, it is easy to miss the application window for a specific position. Once a position’s application window is closed, no additional applications are accepted, which includes emailed resumes. We encourage candidates to create job alerts based on specific criteria they determine to not miss future opportunities.

To create a job alert, please follow the below steps:

1. Visit www.navyfederal.org/careers and select the ‘Search Jobs’ link at the top right-hand side of the page
2. Select the orange button halfway down the page labeled ‘Alert Me’
3. Search current positions by category, keyword, or location

You may also upload your resume to our Talent Network database (a searchable repository of candidates/resumes for recruiters to utilize).

I’ve followed a link to your site from another job site but cannot find the job now. Why can’t I find the position?

Positions listed on external job boards are posted and removed by systems owned by the job board themselves. Unfortunately, this can mean there are delays in removing positions that are no longer open. It's recommended to confirm a position is open on our Careers Site directly. If it is not listed there, the position is no longer open for applications. 

Please Note: Due to our constantly rotating job postings and their limited open periods, it is easy to miss the application window for a specific position. We encourage candidates to create job alerts based on specific criteria they determine so as not to miss future opportunities.

To create a job alert, please follow the below steps:

1. Visit www.navyfederal.org/careers and select the ‘Search Jobs’ link at the top right-hand side of the page
2. Select the orange button halfway down the page labeled ‘Alert Me’
3. Search current positions by category, keyword, or location

You may also upload your resume to our Talent Network database (a searchable repository of candidates/resumes for recruiters to utilize).

Do you offer remote/telework positions?

Generally, Navy Federal only offers remote/telework positions based on current business needs. These positions will be designated as “Remote” in the Location section of the Job Description. As we cannot forecast where and when these positions will open, we recommend you check our Careers Site regularly, so you don't miss a posted position you are qualified for and interested in.

We encourage candidates to create job alerts based on specific criteria you determine so as to take advantage of future opportunities. To create a job alert, please follow the below steps:

1. Visit www.navyfederal.org/careers and select the ‘Search Jobs’ link at the top right-hand side of the page
2. Select the orange button halfway down the page labeled ‘Alert Me’
3. Search current positions by category, keyword, or location

You may also upload your resume to our Talent Network database (a searchable repository of candidates/resumes for recruiters to utilize).

Do you offer Intern roles?

Yes. Navy Federal offers multiple types of Intern roles. Navy Federal internships are paid positions but are not eligible for medical/dental benefits. To be eligible for any Intern position, candidates must have graduated from high school (or possess a GED), be a minimum of 18 years old, and must be actively enrolled and pursuing a degree from an accredited college/university.

Open Intern positions are listed on the Navy Federal Careers Site and candidates must submit their application there.

Interns may be eligible for program extension (at the discretion of current leadership) and full-time opportunities after their contracted internship is complete. However, program completion does not guarantee a full-time position.

Year-Round Intern Program

These positions offer flexible scheduling to ensure schoolwork is not affected. On average, year-round interns tend to work between 20-25 hours per week during their school semesters, while some are available to work more hours during their summer and winter periods due to their minimum class load.

Summer Intern Program

The application window for the Summer Intern Program runs during the fall semester. These positions are full-tforever 10-12 weeks over the summer months. We ask that our Interns do not take extended periods of time off during this internship.

Summer Associate Program

Candidates interested in applying for a Summer Associate job must be actively enrolled and pursuing a Master’s level degree or higher from an accredited college/university.

The application window for the Summer Associate Program runs during the fall semester. These poll-time for a duration of 10-12 weeks over the summer months. The Intern is expected to complete a project specific to their position and will present their findings upon completion of the program.

How does an employee refer me for a position?

Referral Bonus Eligible Positions

For roles eligible for referral bonuses, they are included in our TalentQuest Program. As a rule, Navy Federal only offers these positions based on business need. As Talent Acquisition does not determine which roles will qualify for the program, we cannot forecast where and when these positions will be opened.  To find all eligible roles, please visit our Careers Site and enter ‘TalentQuest’ in the Enter Keyword field.

If you meet the minimum job and referral eligibility qualifications, your Navy Federal referring party will need to find the job internally and submit your contact information for referral. A link to apply for the position will be emailed to you.

Please Note:

• You must use the provided link to apply, or the referral will not be activated
• You must use the unique link for that position specifically EACH time you apply for a position they are recommending
• Our recruiters review every application submitted for each position, including referrals. If your application is selected to move forward in the package, your referral may be contacted directly

Non-Referral Bonus Eligible Positions

The employee’s name can be added during the normal application process.

Please Note:

• You must list your referring party’s name EACH time you apply for a position they are recommending
• If you have already submitted an application and didn’t add a referring party at that time, we recommend you provide their name if you are contacted by the recruiter
• Our recruiters review every application submitted for each position, including referrals. If your application is selected to move forward in the package, your referral may be contacted directly

Do you offer career-counseling services?

Due to the volume of applicants we process at any given point, we do not provide any career-counseling services for external candidates. However, we do recommend the following tips to make yourself more competitive:

All Candidates:

• Focus on the positions that best match your skill sets
• Ensure you meet the listed minimum requirements
• Tailor your resume so that your skill set reflects the skills required/desired for each position
• Attend interview skills courses/practice interviews ahead of time

What positions are you currently hiring for / What positions do I qualify for?

Due to the volume of open positions and applicants we process at any given point, we are not able to provide individualized lists of open positions for candidates.

For a current list of all the positions we are recruiting for, please follow the below steps:

1. Visit Navy Federal Credit Union Careers - Job Postings
2. Search current positions by category, keyword, or location

Please Note:

• We strongly encourage candidates to focus on the positions that best match their skill sets and to tailor their resumes to reflect the posted job description
• Each position is only on our careers site for a specific amount of time. After that time has expired, the position is removed, and no additional applications will be accepted, including emailed resumes
• Due to our volume of applicants and required application screening questions, we do not accept emailed resume submissions
• If no open positions appeal to you, feel free to sign up for our Talent Network database (a searchable repository of candidates/resumes for recruiters to utilize)

I’m Qualified for a Job I Applied to. Why am I Not Getting Interviews/Hired?

We understand it can be frustrating not being selected for a role that you’ve applied to, and while we cannot speak specifically to why you were not selected for a specific role, we do recommend following the below tips to make yourself more competitive in packages:

• Focus on the positions that best match your skill sets
• Ensure you meet the listed minimum requirements
• Tailor your resume so that your skill set reflects the skills required/desired for each position
• Attend interview skills courses/practice interviews ahead of time

Please Note: It is also important to keep in mind that positions at Navy Federal are very competitive and there are often many qualified candidates applying to each job.

How Do I Submit My Resume to be considered for a Future Role?

Navy Federal has created a searchable repository of candidates/resumes called Talent Network. Potential candidates are encouraged to create a Talent Network entry and attach their resumes.

To submit your resume to our Talent Network please follow the below steps:

1. Visit www.navyfederal.org/careers and select either orange button at the top of the page labeled ‘Search Jobs’ or ‘View Open Positions’
2. Select the orange button at the bottom of the page labeled ‘Join Now’
3. Select the method from the provided list of options to upload your resume
4. Confirm, edit, and/or add your information on the next 3 pages
5. Select the location(s) and areas of interest/expertise you’d like to be considered for and select ‘Submit’

Please Note:

• Navy Federal’s Talent Network is not an application site. It is a pool of potential candidates/resumes recruiters can search when actively recruiting
• Using Navy Federal’s Talent Network does not guarantee you will be selected for a position at Navy Federal
• If a recruiter selects your resume to apply, you will be contacted to apply to an open position on our Careers Site and does not guarantee a position at Navy Federal
• Please continue to regularly search and apply for positions on our Careers Site

How Do I Create a Job Alert?

To create a job alert, please follow the below steps:

6. Visit www.navyfederal.org/careers and select the ‘Search Jobs’ link at the top right-hand side of the page
7. Select either orange button at the top of the page labeled ‘Search Jobs’ or ‘View Open Positions’
8. Select the orange button at the bottom of the page labeled ‘Alert Me’
9. Enter a unique alert name of your choice, your email address, and the frequency you’d like to receive updates. Select ‘Create’ once complete; you will receive a pop-up screen indicating an email has been sent to your email address to complete the alert parameters
10. Emails will be automatically sent to your preferred email address automatically

Please Note: We strongly encourage you to focus on the positions that best match your skill set. If no open positions appeal to you, feel free to sign up for our Talent Network.

How can I get technical assistance with my Infor assessment?

To receive assistance in resolving your issue, please either email our Infor assessment support team at [email protected] or call 1-800-608-4528.

How do I know if I’ve passed or failed the assessment?

This is a behavioral assessment with preset criteria to determine your best fit for multiple member service positions within Navy Federal. It is not pass or fail. This is only one of many data points taken into account when a hiring manager is selecting candidates to move further in the recruiting process.

I’ve applied for multiple positions among departments (e.g. Branch Operations, Contact Center Operations, Collections, etc.). Is the assessment different for each department?

No, the assessment is the same for all Branch, Collections, and Contact Center positions, and the results are valid for one year. You will still need to follow the link each time it’s sent and log into the system; however, you will receive a notice that you have already completed the assessment. This is the indication that the Infor system will automatically update your application with us to a completed status.

I’ve received multiple emails to take an assessment, but I already completed it once. Do I have to take it again?

An automated email is sent every time a candidate applies to a Branch Operations Member Service Representative (MSR), Contact Center Operations MSR, and/or Delinquency Control Counselor position. This will cause duplicate messages and emails with a link to the Infor system to be generated. You will still need to follow the link each time you submit a new application and log into the system; however, you will receive a notice that you have already completed the assessment. This is the indication that the system will update your application with the completed status.