Frequently Asked Questions

How can I get technical assistance with my Branch MSR, CCO MSR, or Delinquency Control Counselor Infor assessment?

To receive assistance in resolving your issue, please either email or call our Infor assessment support team at TSCandidateSupport@Infor.com or 1-800-608-4528.

 

Below are the most common non-technical questions we receive regarding the Infor assessment:

  • How do I know if I’ve passed or failed the assessment?
    • This assessment is not pass/fail, but a gauge on your fit for the roles you've applied to.
  • I’ve applied for multiple positions between departments (Branch, Contact Center and/or Collections). Is the assessment different for each department?
    • No, the assessment is the same for all Branch, Collections and Contact Center positions and the results are valid for one year. You will be required to need to follow the link to complete the assessment each time and log into the system; however, you will receive a notice that you have already completed the assessment.
  • I’ve received multiple emails to take an assessment, but I already completed it once. Do I have to take it again?
    • An automated email is sent every time a candidate applies to a Branch MSR, Contact Center MSR and Delinquency Control Counselor position. This will lead to duplicate messages and emails with a link to the Infor system.  Please follow the link each time the link is sent to ensure the assessment and log into the system; however, you will receive a notice that you have already completed the assessment. This is the indication that the system will update your application with the completed status. 

What is the status of my application?

  • Due to the volume of applicants we process at any given point, we do not provide individual status updates. Recruiters review every application submitted for each position. If the recruiter is interested in moving forward with your application, you will be contacted directly. If your application is no longer being considered, you will receive an email once the position is filled.

I need technical assistance for my application?
We are unable to provide technical assistance. The following tips may help resolve normal issues:

  • The most recent version of Internet Explorer often experiences fewer errors               
  • Try using a different browser. You can find a link for Browser Support at the bottom of our Careers page
  • Clear internet cache
  • Wait 24 hours for any system glitches to be resolved

I don’t see a Sign In icon on your Careers page/how can I log into my account?

  • Visit the www.navyfederal.org/careers page and select the Search Jobs link at the top of the page
  • Select any job listed and click the Apply Now button
  • Select the Menu button in the top right corner (indicated by the 3 white horizontal bars icon)
  • Sign In and enter your credentials

How can I reset my password?

  • Visit the www.navyfederal.org/careers page and select the Search Jobs link at the top of the page
  • Select any job listed and click the Apply Now button
  • Select the Menu button in the top right corner (indicated by the 3 white horizontal bars icon)
  • Click Forgot Password in the pop-up window.
  • Enter the user name that was emailed to you when you originally created the account. (If you do not remember this, you will need to go back and select Forgot User Name and retrieve that first)
    *If you still cannot reset your password, please create a new profile.*

Why can’t I see a specific position on your website any longer?
Each position is open for a specific amount of time. After that time has expired, the position is removed.
  
What positions are you currently hiring for/what positions do I qualify for?
Due to our volume of open positions and applicants, we do not provide individualized lists of open positions for candidates. For a current list of positions, please visit our website www.navyfederal.org/careers and select the Search Jobs link at the top of the page. We strongly encourage you to focus on the positions that best match your skill set. If there are no open positions of interest, feel free to sign up for our Talent Network or create a job alert.
  
Can I email you my resume?
Due to our volume of applications, we do not accept emailed resume submissions. You will need to visit our website www.navyfederal.org/careers and submit an application. Please sign up for our Talent Network or create a Job Alert for an opportunity to stay up to date on new positions posted.
 
How does an employee refer me?
Employees that have referred you to apply for a specific position need to be added as your referring party in your application. Our recruiters review every application submitted for each position, including referrals. If the recruiter is interested in moving forward with your application, your referral may be contacted directly.
 
If you require accommodation or assistance to complete the online application or any stage of the hiring process, please contact Navy Federal's ADA Analysts by phone at 703-255-7338 or via email at medicalaccommodations@navyfederal.org. When you contact the ADA Analyst, please identify the type of accommodation or assistance you’re requesting. We’ll assist you promptly.