Frequently Asked Questions


What’s the status of my application?

A Recruiter will review all candidates in the package. If the qualifications are met and the Manager is interested in interviewing, the Recruiter will reach out to you.


The assessment froze, and I can’t log back in. What can I do?

Please check your browser to ensure it’s compatible with the technical requirements and/or call the following customer service number for assistance: (888) 332-0648.

What’s the next step in the process?

A Recruiter will review your results and contact you to schedule an interview.

I failed the Branch MSR or Collections Assessment. How long do I have to wait to retake it again?

You’ll be able to retake the assessment in six months.

I failed the Contact Center Assessment. How long do I have to wait to retake it again?

You’ll be able to retake the assessment in three months.

I passed the assessment, what happens next?

Your test results have been sent to the hiring manager for review and consideration.  If selected for an interview, a representative from Navy Federal will contact you to schedule the interview.

I have already completed and passed the assessment for another position I applied to.  I was sent another assessment link for a new branch posting.  Do I need to re-take the assessment?

No, if you have completed and passed the branch assessment you do not need to re-take again.  You are automatically eligible to be reviewed by the hiring manager for the position after submitting your application.

Uploading a Resume

Can I upload an updated resume into the system?

Please send a soft copy of your updated resume on to your recruiter and they will be able to attach it to your application.

Accommodations to Complete the Application and Interview Process

What if I need an accommodation for the application and interview process?

If you require accommodation or assistance to complete the online application or any stage of the hiring process, please contact Navy Federal's ADA Analysts by phone at 703-255-7338 or via email at When you contact the ADA Analyst, please identify the type of accommodation or assistance you’re requesting. We’ll assist you promptly.


For all other inquiries, please contact