Manager, Mortgage Underwriting

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2021 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT

Basic Purpose

To plan, direct and manage the multi-function operations of the Mortgage Underwriting branch, to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures. Ensure consistent risk analysis is applied to all first mortgage and equity loans to ensure complete, accurate loans are produced and document integrity is maintained. Serve as primary liaison with internal/external partners, vendors, and other organizations regarding mortgage underwriting issues. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.


• Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
• Develop and implement change management solutions, by identifying and resolving operational and performance gaps and obstacles
• Review loans identified as possible internal/external fraud; make recommendations to management to minimize the financial risk to NFCU
• Review complex/sensitive credit applications that exceed the authority of Underwriters and take appropriate action
• Review complex member loan appeals for submission to the Chairman and/or Credit Committee and recommend appropriate loan action
• Investigate member inquiries/complaints pertaining to Credit Committee actions, and take appropriate action
• Collaborate with secondary investors to develop changes to underwriting guidelines
• Provide guidance and direction to supervisors regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination and coordinate changes with affected branches/divisions
• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Serve as an appointed alternate Credit Committee member as liaison with Secondary Marketing, Investors, FHA and the VA Central office to discuss and resolve issues
• Ensure business unit awareness of NFCU products, services, policies and procedures
• Collaborate with other business units to analyze and improve procedures and resolve problems
• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
• Oversee the completion, evaluation, and submission of reports to senior management
• Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
• Perform supervisory/managerial responsibilities
    - Ensure adequate/skilled staffing; select employees
    - Establish performance goals and priorities
    - Prepare, conduct and review performance appraisals
    - Develop, mentor and counsel staff
    - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    - Ensure section/branch goals and objectives align with division/department strategy
    - Ensure efficiency of operations
    - Leadership Level – Supervise daily activities
• Perform other duties as assigned

• Bachelor’s Degree in Business Administration, Finance, or a related field, or an equivalent combination of education, training, and experience
• Expert knowledge of applicable federal and state laws, rules and regulations governing real estate underwriting and mortgages
• Expert knowledge of first mortgage and equity loan products including fixed and adjustable rate programs, closed and open end loan programs, portfolio and agency products
• Expert skill building effective working relationships across all levels of the organization (e.g., staff, management, and stakeholders
• Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
• Extensive progressively responsible experience leading and managing a mortgage underwriting operation, preferably in a large financial institution
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert organizational, planning, and time management skills
• Expert research, analytical, and problem solving skills
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill using innovative and critical thinking to solve problems and facilitate the decision-making process
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Expert skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures
• Expert skill developing and implementing programs in a leadership role
• Expert skill in producing desired results and achieving goals and objectives 
• Extensive experience in managing cross-functional, multi-business unit, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Extensive experience in supervising, leading and mentoring employees on site, and in remote locations


• Master’s Degree in Business Administration, Finance or related field
• Advanced knowledge of NFCU products, services, programs, policies and procedures  
• Staff Appraisal Reviewer Certification 
• Direct Endorsement Certification

Hours: Monday- Friday; 8:00AM - 4:30PM

Locations: Headquarters - 820 Follin Ln, Vienna, VA 22180
                 Winchester Operations Campus - 141 Security Dr, Winchester, VA 22602
                 Greater Pensacola Operations - 5550 Heritage Oaks Dr, Pensacola, FL 32526
*Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

Pay range for this position is: $109,900 - $187,900 Annually
*Navy Federal Credit Union assesses market data to establish pay ranges the enable us to remain competitive. You are paid within the pay range, based on your experience, location, and market position.

*We currently have two open positions for this role that we are looking to fill. One will be geared towards FIRST MORTGAGE, and the other will be geared towards EQUITY.*

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.