Lead Operational Risk Analyst (Remote)

Location: Remote Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America’s Best Employers


Basic Purpose

To develop and manage a comprehensive risk strategy for the business unit which maximizes business operations benefits while minimizing risk exposure and maintaining compliance, covering the risk exposure for the full portfolio of the organization's activities/interest. Promote operational efficiency and service excellence through appropriate risk management strategies, process improvements and training while reducing and mitigating operational, reputation, legal/regulatory and financial losses. Provide analytical support and execution for various business strategies to ensure Navy Federal goals are met.  


• Develop strategies and models related to operational risks looking at operational, compliance and regulatory
• Assess exposure to risk, ways to measure operational risk, establishes policies and procedures to minimize risk, identifies ways to protect the organization from financial loss and reputational damage 
• Develop and implement a process for responding, tracking and managing internal and external exam findings. 
• Evaluate alternative means of reducing the business operations’ exposure to financial loss, damage to the organization's reputation and loss of business continuity
• Utilize innovative financial impact analysis and problem solving skills to optimize business performance and minimize strategic risk exposure 
• Develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate 
• Develop and optimize risk strategies and guidelines that drive organizational growth while ensuring that portfolios operate within boundaries of acceptable risk 
• Conduct statistical / financial analysis on internal and external market data to discover the tradeoffs of competing business objectives such as growth, profitability, market share and competitive position  
• Provide regulatory and compliance assessments of products and/or services for the division 
• Collaborate with cross-functional teams to implement effective programs and measures designed to identify and mitigate risks associated with business operations 
• Perform full cycle model design and development which includes but is not limited to identifying objectives, sampling, testing/validation, calibration, and monitoring performance 
• Develop various operational strategic opportunities and efficiencies surrounding the regulatory and compliance matters
• Evaluate, develop, and implement analytical techniques and best practices to gain a competitive advantage 
• Develop systems to control and monitor assets in terms of operational risk 
• Serve as subject matter expert regarding business optimization and risk evaluations 
• Serve as a subject matter expert with internal and external auditors (e.g., NCUA, CFPB, and contracted third parties) to address and resolve audit questions and findings 
• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management 
• Prepare position papers to highlight issues which may or will impact Navy Federal operations
• Develop and coordinate the production of performance reports to senior management 
• Make presentations to management and staff on industry and regulatory related news and developments 
• Perform other duties as assigned


• Master’s or Advanced Degree in Business Administration, Auditing, Law or related field or equivalent combination of training, education and experience
• Advanced knowledge and understanding of risk-based auditing techniques and methodologies
• Expert knowledge of operational and regulatory risk controls, concepts and practices
• Expert knowledge of applicable federal and state regulations, company policies, and industry best practices
• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact 
• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling 
• Ability to maintain professionalism when delivering challenging and unfavorable messages
• Advanced organizational, planning and time management skills in order to multi task competing priorities in a fast paced and dynamic environment 
• Proven ability to influence management decision making
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced knowledge of products, services, processes, requirements, and systems related to the business unit
• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies
• Ability to work independently and in a team environment
• Expert communication and negotiation skills with ability to exercise good judgement and tact in dealing with senior management
• Significant experience in collaborating across organizational boundaries and building partnerships across various functions
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Expert demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Desired – NCCO, CRCM, or other applicable compliance certification
• Desired - Working knowledge  of project lifecycles and management methodologies 
• Desired – Working knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
• Desired – Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit’s products/services

Hours:Monday-Friday 8:00AM - 4:30PM

Location:5550 Heritage Oaks Drive Pensacola, FL. 32526
               820 Follin Lan Vienna, VA. 22180
*Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the listed location once Navy Federal is back to normal operations. This position is not approved for full time telework. The specific logistics for returning to campus will be determined at a future date by individual leadership*

Pay Range:$80,800 - $139,400

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.