ISD Analyst IV

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers


Basic Purpose

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ISD group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. Serve as liaison and / or subject matter expert in respective business area. Provide leadership for strategic and compliance projects or programs.


• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, including alternatives and implications 
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures and products; determine the impact on the group functions 
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes 
• Ensure clear, concise and effective communication of material 
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied 
• Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products 
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance 
• Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings 
• Provide input into best practices for the respective area Assist in leading
• Ensure compliance with Navy Federal Credit Union ISD standards and best practices
• Performs other related duties as assigned 


• Bachelor’s Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Extensive experience in IT solution creation and delivery with increased business intelligence
• Expert research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill communicating with all levels within an organization
• Experience working and participating in cross-functional, multi-dimensional teams and projects
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective relationship building, negotiation and facilitation skills
• Experience in leading, guiding & mentoring others
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert verbal and written communication skills
• Advanced skill analyzing and organizing problems or work processes for technical solutions
• Ability to work independently and in a team environment
• Significant experience in translating business requirements into technical solutions
• Business Analysis with a financial focus 
• Communications
• Planning
• Problem Resolution
• Finance Transformation
• Desired - Teamwork
• Desired - Process Improvement
• Desired - Relationship-Building
• Desired - Requirements Gathering
• Desired - Experience with Contracting Information Technology Finance & Accounting Systems
• Desired - Knowledge of Navy Federal’s services, products and functions
• Desired - Experience working in an IT environment
• Desired - Knowledge of Navy Federal business processes and applications 

Hours: Monday - Friday, 8:00am - 4:30pm

Location: 820 Follin Lane, Vienna, VA 22180

*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership* 

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.