Supervisor, Operational Risk - Real Estate Production Risk Management

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

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We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

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Basic Purpose

The Supervisor, Operational Risk will play a lead role in the development, analysis, and documentation within Navy Federal Credit Union’s (NFCU) Real Estate Lending Operational Risk Management Program, which includes supervising, planning, scheduling and overseeing the day-to-day functions and activities of Operational Risk staff. Execute operational risk programs designed to ensure quality of services, improve operations, mitigate risk, and maximize returns. Supervision of programs include Risk and Control Self-Assessment management, Process Mapping, Issue and Event management, Executive Reporting, Loss Event Remediation and Risk Based Project support. Day-to-day functions of the section include ensuring compliance with internal operating procedures, policies, and standards and State/Federal regulations. Primarily responsible for staff development and support of strategic departmental initiatives. This position will have exposure across multiples lines of business and the opportunity to work with senior management to create and implement innovative solutions to identify and mitigate potential risks to NFCU.

Key Responsibilities:

• Must understand inherent risk, residual risk and be able to assess the effectiveness of internal controls
• Assist with the testing of control design and the testing of control effectiveness for assigned areas
• Lead the collection, review and assimilation of RCSA assessment data and reporting into concise and meaningful reports
• Identify areas of improvement in existing process, methodology, and policies. Identify gaps and recommend enhancements. Drive, adopt and enforce best practices in report templates and tools.
• Stay abreast of industry news and regulatory developments pertinent to the industry to facilitate a more proactive approach to risk identification and mitigation.
• Respond to required action items from internal or external audits corrective actions
•  Supervise and approve risk assessments, scope of reviews and detailed action plans (e.g., formal working documents, reviewing/testing results, findings, and final report)
•  Lead remediation efforts when necessary to determine scope of impact, corrective action and executive/legal reporting efforts
• Recommend solutions to improve controls, policies and/or procedures, and monitoring/analytical skills
• Coordinate implementation for change management needs with appropriate personnel within the Division and/or across divisional lines
• Monitor and oversee the progress of risk assessments; address and resolve complex issues
• Ensure risk assessments adhere to quality objectives and activities performed, key contacts, and scope are documented to ensure completeness and accuracy of information
• Evaluate risk assessments to ensure findings and corrective actions are reasonable, effective, and prepared in accordance with departmental standards
Lead, develop and performance evaluate a team of operational risk analysts

Additional Responsibilities:

• Consult with key strategic partners to ensure alignment of division and department plans
• Review and analyze previous internal/external audits to determine risk exposure
• Oversee specialized ad hoc reviews and risk assessments at the direction of senior management
• Maintain awareness of changes in regulatory requirements and internal practices to validate adequacy of procedures
• Facilitate collaborative partnerships, seek consensus for quality objectives, KRIs, KPIs and ensure best practices
• Maintain collaborative partnerships with Enterprise Risk Management (ERM), Regulatory Compliance, Office of General Counsel, internal and external auditors and others as needed
• Recommend and assist in developing databases and systems to support effective reviews, including the implementation of continuous review techniques
• Recommend changes to ensure training is effective and complies with requirements, policies, procedures, rules, regulations, and values
• Ensure that accurate information is provided to Division/Department business units in accordance with Navy Federal policies and procedures and in compliance with Federal and NCUA regulations

Basic Qualifications:

• Bachelor’s degree in a related field, or the equivalent combination of education, training, and/or experience
• Minimum of 5+ years of experience in Risk Management or Regulatory Compliance
• Extensive work experience in the financial industry and good understanding of operational and regulatory risks and controls
• Experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, and motivating and managing the project team
• Significant knowledge of, and proficiency in, data analysis, reporting, forecasting, and operations research
• Strong understanding of enterprise risk, operational risk, third party risk, compliance, and technology risk best practices, control development, risk assessment techniques, and risk management best practices.
• Experience maintaining and calibrating an issue and event management program
• Experience presenting risk based data in various forums including executive leadership
• Experience working within a Governance Risk and Compliance (GRC) tool for risk data management, preferably ServiceNow
• Highly effective interpersonal, communication, and presentation skills, including the ability to negotiate and communicate results, findings, and alternatives
• Demonstrated problem solving and decision making skills and the ability to work independently, exercise sound judgment and initiative, and display a high degree of initiative
• Demonstrated ability to guide others and prioritize multiple duties to achieve results
• Proficiency with Visio, spreadsheets and standard computing applications (Excel, PowerPoint and Word)
• Excellent analytical, technical and problem solving skills, with strong attention to detail.

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Auditing, Finance, or related field
• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO
• Experience investigating, analyzing, and evaluating risks involved in granting consumer credit
• Familiarity with banking/financial industry trends, products and services
• Advanced knowledge in the development and implementation of Governance Risk and Compliance automated tools
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting tactfully and effectively in difficult situations

Hours: Monday-Friday 8:00AM - 4:30PM

Loction: 820 Follin Lane Vienna, VA. 22180
**Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the desired location listed once Navy Federal is back to normal; operations. The specific logistics for returning to campus will be determined at a future date by individual leadership**

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.