IT Operator II (Command Center Network Operations)

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.


What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.


Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers

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Basic Purpose

Basic Purpose:

Monitor Navy Federal’s enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

 
Responsibilities:

  • Monitor enterprise network for system performance and availability.
  • Monitor Moogsoft AIOps, and other consoles or dashboards to ensure optimum performance within the environment
  • Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes
  • Create and update incident and change tickets daily using HP Service Manager (ITSM)
  • Accurately report all actions taken when managing alerts on events
  • Interface with other ISD teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
  • Monitor alerts during change windows to ensure that service is restored
  • Perform routine tests of assigned systems and report test results
  • Assist other ISD staff in testing and debugging new or updated system/applications
  • Track and report all branch related outages and service interruptions

Qualifications:         

  • 1-2 years of network monitoring experience
  • Working knowledge of IT terminology, network topology, commands and device relationships
  • Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems
  • Experience in problem resolution including determining root cause, scope and scale of issues
  • Experience with validating system availability and performance
  • Experience with enterprise system monitoring tools
  • Research, analytical, and problem solving skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill in producing desired results and achieving goals and objectives
  • Effective skill supporting a global 24/7, member/customer focused services operation
  • Effective verbal and written communication skills
  • Ability to respond quickly and accurately in high pressure situations
  • Ability to effectively manage tasks and job duties with shifting priorities
  • Ability to document and apply policies, standards and procedures
  • Ability to work independently and as part of a team
  • Other duties as assigned

Unusual Working Conditions:

  • This is position is designated as “ Essential Personnel” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training
  • This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday)
  • To ensure business continuity, employees may be required to conduct their duties from a remote location if an emergency arises

Bank Secrecy Section
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Hours: 6:00pm - 6:00am (12 hour rotating, includes weekends and holidays)

Location: 820 Follin Lane, Vienna, VA 22180
 

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.


Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.