Supervisor, Mortgage Risk Management

Location: FL Pensacola - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

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Basic Purpose

To supervise, plan, and oversee the day-to-day functions and activities of the Lending Risk Management section to ensure timely, effective processing and resolution of mortgage misrepresentation case management mitigation. Oversee and monitor the analysis, processing and operational performance of automated systems to meet Risk Management loss mitigation goals. Provide assistance to management team on regulatory examinations and audits. May act as representative on mortgage misrepresentation during the Manager’s absence.


• Ensure maximum coverage and processing effectiveness in reducing mortgage misrepresentation activities
• Monitor and provide recommendations to adjust investigatory processes to detect patterns of deceit and/or misrepresentation
• Supervise the review and analysis of high-risk loans selected for risk management review to ensure accurate, timely resolution and processing in compliance with regulations and Navy Federal policies and procedures
• Review and respond to fraud correspondence from members, escalated inquiries, large compromised cases and make appropriate decisions (e.g. exceptions and negotiations) to facilitate member service, minimize risk and losses
• Compile, present and/or coordinate information or process changes regarding fraud prevention and control to the AVP, Risk & Training Management
• Supervise contact/communications with Security, the office of General Counsel and Employee Relations; ensure that relevant findings are appropriately submitted
• Keep current with federal and state regulations and mortgage lending changes as they apply to misrepresentation, communicate changes to staff and management regarding their potential impact on operating procedures
• Maintain awareness of changes in regulatory requirements and practices to validate adequacy of procedures
• Provide review of processes and recommend process improvement of rules to proactively identify misrepresented/erroneous activity or patterns
• Recommend solutions to improve controls, policies and/or procedures, and monitoring/analytical skills
• Ensure investigative projects are conducted timely and accurately, using the most current methodologies to research and/or resolve fraud incidents
• Review pipeline analysis to ensure appropriate actions have been taken and necessary documentation obtained
• Analyze the efficiency and accuracy of Risk management activities and report results and recommendations to leadership for appropriate resolution
• Review and approve correspondence to members and other third parties regarding on-going investigations to ensure appropriateness of request for information, and or confidentiality and accuracy of investigative details
• Assist management team with regulatory examinations and audits by providing information and/or documentation requested relating to the daily functions of Risk Management
• Coordinate implementation with appropriate personnel within the Division and/or across divisional lines
• Monitor and oversee the progress of reviews; address and resolve complex issues
• Perform specialized investigations at the direction of senior management
• Facilitate collaborative partnerships, seek consensus for quality objectives, and ensure best practices
• Act as point of contact for external entities and perform audit/risk assessments as required by regulations and inconjunction with internal risk management programs
• Recommend and assist in developing databases and systems to support effective reviews, including the implementation of continuous review techniques
• Recommend changes to ensure training is effective and complies with requirements, policies, procedures, rules, regulations, and values
• Ensure that accurate information is provided to Division/Department business units in accordance with Navy Federal policies and procedures and in compliance with Federal and NCUA regulations
• Perform supervisory/managerial responsibilities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Leadership Level I
• Perform other duties as assigned


• Experience in working with fraud principles and loss mitigation processes, fraud detection methodology and related systems
• Advanced knowledge of laws and regulations governing mortgage lending misrepresentation and privacy
• Bachelor’s degree in a related field, or the equivalent combination of education, training, and/or experience
• Extensive work experience in the financial industry and good understanding of operational and regulatory risks and controls
• Experience managing teams and projects
• Working knowledge in data analysis, reporting, forecasting
• Ability to collect and analyze facts, identify controls, develop procedures to test controls, and recommend corrective actions based on findings
• Advanced knowledge of applicable state and federal regulations and legislation
• Highly effective interpersonal, communication, and presentation skills, including the ability to negotiate and communicate results, findings, and alternatives
• Proficiency in interpreting and communicating regulations, instructions, procedures and policies
• Ability to interact effectively with all levels of management, staff, reviewers, and vendors
• Demonstrated problem solving and decision making skills and the ability to work independently, exercise sound judgment and initiative, and display a high degree of initiative
• Demonstrated ability to guide others and prioritize multiple duties to achieve results
• Familiarity with automated systems
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill interacting tactfully and effectively in difficult situations
• Desired - Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO
• Desired--Experience investigating, analyzing, and evaluating risks involved in granting consumer credit
• Desired--Familiarity with banking/financial industry trends, products and services
• Desired--Familiarity with Navy Federal products, services, programs, policies and procedures
• Desired--Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
• Desired--Certified Fraud Examiner (CFE) distinction

Hours:Monday-Friday 8:00AM - 4:30PM

Location:5550 Heritage Oaks Drive Pensacoa, FL 32526

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.