Supervisor, Collateral Risk

Location: FL Pensacola - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

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  • Forbes® America’s Best Employers


Basic Purpose

To supervise, plan, and oversee the day-to-day functions and activities of the Collateral Risk section to ensure timely, effective processing and resolution of subordination requests, changes to collateral, and validation of successors in interest for mortgage loans. Oversee and monitor the analysis, processing and operational performance of automated systems to meet Collateral Risk goals.  Provide assistance to management team on regulatory examinations and audits.  


• Ensure maximum coverage and processing effectiveness in subordination requests, collateral changes, and successor in interest validation
• Monitor and review work completed at regularly scheduled intervals to ensure appropriate actions have been taken and necessary documentation has been obtained; provide recommendations to adjust processes to maximize team effectiveness
• Supervise the review and analysis of collateral risk tasks to ensure accurate, timely resolution and processing in compliance with regulations and Navy Federal policies and procedures; address and resolve complex issues
• Supervise contact/communications with business areas such as: Servicing, Mortgage Lending, Contact Center Operations and Survivor Support; ensure effective internal partnerships
• Distribute work, monitor and adjust workflow to accommodate volume and increase efficiency
• Monitor and provide guidance to staff to ensure they exercise the highest degree of tact, patience, and sensitivity in personal contact with the bereaved
• Recommend and assist in developing systems to support effective task processing
• Review and respond to correspondence from members and escalated inquiries, and make appropriate decisions (e.g. exceptions and negotiations) to facilitate member service, minimize risk and losses
• Maintain awareness of changes in regulatory requirements and practices to validate adequacy of procedures and ensure compliance with federal and state regulations
• Keep current with federal and state regulations and mortgage lending changes, communicate those changes to staff and management regarding their potential impact on operating procedures
• Compile, present and/or coordinate information or process changes to leadership
• Recommend solutions to improve controls, policies and/or procedures, and monitoring/analytical skills
• Review and recommend procedural updates  on a regular basis
• Analyze the efficiency and accuracy of Collateral Risk activities and report results and recommendations to leadership for appropriate resolution
• Review and approve correspondence to members and other third parties regarding subordination requests, collateral changes and potential successors in interest to ensure appropriateness of request for information, and, or confidentiality and accuracy of requests
• Assist management team with regulatory examinations and audits by providing all information and/or documentation requested relating to the daily functions of Collateral Risk
• Coordinate implementation of related changes with appropriate personnel within the Division and/or across divisional lines
• Facilitate collaborative partnerships, seek consensus for quality objectives, and ensure best practices
• Act as point of contact for external entities and perform audit/risk assessments as required by regulations and in conjunction with internal risk management programs
• Recommend changes to ensure training is effective and complies with requirements, policies, procedures, rules, regulations, and values
• Ensure that accurate information is provided to Division/Department business units in accordance with Navy Federal policies and procedures and in compliance with Federal and NCUA regulations
• Perform supervisory/managerial responsibilities    
   - Ensure adequate/skilled staffing; select employees
   - Establish performance goals and priorities
   - Prepare, conduct and review performance appraisals
   - Develop, mentor and counsel staff
   - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
   - Ensure section/branch goals and objectives align with division/department strategy
   - Ensure efficiency of operations
   - Leadership Level I
• Perform other duties as assigned    


• Experience in working with mortgage lending, mortgage servicing, and related systems
• Advanced knowledge of laws and regulations governing mortgage lending and privacy
• Bachelor’s degree in a related field, or the equivalent combination of education, training, and/or experience
• Extensive experience in the financial industry and good understanding of operational and regulatory risks and controls    
• Experience managing teams and projects
• Working knowledge of data analysis, reporting, forecasting
• Ability to collect and analyze facts, identify controls, develop procedures to test controls, and recommend corrective actions based on findings
• Advanced knowledge of applicable state and federal regulations and legislation
• Highly effective interpersonal, communication, and presentation skills, including the ability to negotiate and communicate results, findings, and alternatives
• Skill interacting tactfully and effectively in difficult situations   
• Proficiency in interpreting and communicating regulations, instructions, procedures and policies
• Ability to interact effectively with all levels of management, staff, reviewers, and vendors
• Demonstrated problem solving and decision making skills and the ability to work independently, exercise sound judgment and initiative, and display a high degree of initiative   
• Demonstrated ability to guide others and prioritize multiple duties to achieve results   
• Familiarity with automated systems  
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced organizational, planning and time management skills    
• Advanced skill exercising initiative and using good judgment to make sound decisions    
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation     
• Advanced skill interacting tactfully and effectively in difficult situations    
• Desired – Risk knowledge
• Desired--Experience researching, analyzing, and evaluating risks involved in servicing mortgage loans and granting consumer credit
• Desired--Familiarity with banking/financial industry trends, products and services   
• Desired--Familiarity with Navy Federal products, services, programs, policies and procedures  
• Desired--Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives 

Hours:Monday-Friday 8:00AM - 4:30PM

Location:5550 Heritage Oaks Drive Pesacola, FL 32526

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.