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Workforce Management Analyst I/Engineer

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers


Basic Purpose

Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business. Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned business needs with latitude for discretion. Provide guidance and advice to management on the most efficient use of workforce resources to obtain positive and measurable results. Perform moderately complex workforce management functions under supervision.


• Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions
• Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Facilitate user acceptance testing to include developing and executing test cases, test criteria, scenarios, communication with project teams; ensure acceptance of delivered solutions; validate and document results
• Partner with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production; obtain required approvals and transition projects to production
• Provide follow-up to monitor the progress of planned improvement project implementations to assure timely action, support and achievement of expected benefits
• Interact with other ISD staff, Automation Center of Excellence staff, and business units (end users) in problem resolution efforts
• Collaborate with key partners in the development and delivery of solutions
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop and maintain knowledge of Center of Excellence and ISD Application Management standards and processes
• Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
• Apply and communicate changes and new trends in systems/technology
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, alternatives and implications
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Develop, recommend and document adjustments to workflow to streamline processes
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Perform other duties as assigned


• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• Familiarity with software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library 
• Exposure to working with application development platforms (e.g., Pega, .NET, etc.)
• Exposure to programming with “low-code” or “no code” software applications
• Exposure to developing and testing software
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Ability to analyze technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Experience in communicating complex technical issues to non-technical audiences
• Exposure to problem resolution including determining root cause, scope and scale of issues
• Basis skill resolving conflicting requests and meeting changing requirements
• Exposure to leading collaborative work teams
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Basic research, analytical, and problem solving skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Basic skill identifying and analyzing business requirements and recommending solutions
• Effective organizational, planning and time management skills
• Effective verbal, interpersonal and written communication skills
• Effective database, word processing, spreadsheet and presentation software skills
• Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
• Complete ISD Service Transition Change Management training on deploying software to production and adhere to applicable organizational and software change management procedures
• Complete specified number of on-the-job apprenticeship hours under supervision of a designated technical lead
• Successfully complete required training, assessments and certifications to learn core principles of the business solutions application development platforms

Hours:Monday-Friday Various

Location:5550 Heritage Oaks Drive Pensacola, FL 32526
                 820 Follin Lane Vienna, VA. 22180
                 141 Security Drive Winchester, VA.22602


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.