Manager Reporting & Analytics (Internal Audit)

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers


Basic Purpose

To plan, manage, and direct business intelligence, business strategy and data science functions for the branch. Manage and coordinate production and delivery of business intelligence in the form of dashboards and reports to senior leadership, operations branches, and support groups. Lead large-scale data and analytic projects to improve channel experiences and operational performance. Develop and maintain data and analytics roadmap for the department and investigate and leverage new technologies in data engineering, visualization and analytics to improve the ability to transform data into actionable insight. Serve as subject matter expert regarding business functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans. Serve as Business data trustee for the branch and managing access controls, record retention schedules, and monitoring governance measures


• Manage and lead business intelligence development, including requirements gathering, design, production implementation and maintenance
• Develop and executes strategy and/or policies to achieve key business objectives
• Oversee project management of multiple reporting, dashboard development, ad-hoc analysis and data initiatives
• Optimize business operations’ performance by analyzing current and forecasting future performance to support strategic initiatives
• Evaluate/develop/implement analytical techniques and best practices to gain a competitive advantage
• Communicate changes of reporting framework and life cycle processes to business community
• Maintain understanding of business direction, environment and strategies and work closely with stakeholders to ensure analytic output addresses business needs
• Oversee team to mine large datasets for new sources of information to better understand drivers of member experience and operational performance
• Partner with internal business partners and external vendors to ensure successful data integration/engineering, and data warehousing
• Generate and clarify decisions, recommendations and/or solutions focused on optimizing business efficiencies via data collection, manipulation and analysis
• Ensure that data processing standards, guidelines, procedures, controls and best practices are followed across the department
• Develop dashboards leveraging best practices in data visualization and champion the use across the department
• Lead the development of reports, studies, and solutions to improve channel experiences, manage operational performance, and inform strategic direction
• Lead the development and maintenance of databases to ensure operational efficiency and reduce operational risk
• Identify and resolve operational and performance gaps and obstacles; develop and implement changes and improvements
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Participate in organization-wide project teams; monitor projects assigned to the department and ensure milestones are completed on schedule
• Collaborate with ISD and Strategy Management to design and build the technology infrastructure necessary to achieve data-driven analytic solutions
• Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request
• Develop and maintain team-specific components of the Division Annual Financial Plan (AFP)
• Perform supervisory/managerial responsibilities
    o Ensure adequate/skilled staffing; select employees
    o Establish performance goals and priorities
    o Prepare, conduct and review performance appraisals
    o Develop, mentor and counsel staff
    o Ensure section/branch goals and objectives align with division/department strategy
    o Ensure efficiency of operations
    o Leadership Level – Supervise daily activities
• Perform other duties as assigned

Qualifications and Education Requirements:

• Bachelor’s degree in Management Information Systems, Business Administration, or related field, or the equivalent combination of training, education, and experience
• Extensive, progressively-responsible experience leading and managing an analytics operation, preferably in a large service delivery operation
• Expert knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical Methods and modeling
• Extensive experience in data warehouse development lifecycle methodologies including dimensional modeling techniques, preferably with the Microsoft SQL Server Business Intelligence Stack
• Expert knowledge of industry procedures, policies and practices
• In-depth knowledge applying a broad range of analytical tools to trends and issues, and data mining and BI (business intelligence) technologies
• Expert knowledge of automated systems in managing a call /contact center
• Working knowledge of banking/financial industry trends, products and services
• Working knowledge in the use of statistical modeling software (e.g. SAS or SPSS)
• Expert organizational, planning and time management skills
• Extensive experience developing business or technology strategy
• Extensive experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
• Expert skill in results-oriented leadership in a challenging environment
• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Significant experience supervising and leading professional employees
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert verbal and written communication skills
• Expert database, word processing, spreadsheet, and presentation software skills

Desired Qualifications and Education Requirements:

• Master’s degree in a Management Information Systems, Business Administration, or related field, or the equivalent combination of training, education and experience
• Working knowledge of Navy Federal policies, procedures, products, and services
• Experience in leading and managing in diverse and complex operational environments
• Working knowledge of Navy Federal Systems Development Life Cycle

Hours: Monday – Friday, 8:00 am to 4:30 pm ET or CT (some flexibility)

Location: 820 Follin Lane, Vienna, VA 22180 | 141 Security Dr. Winchester, VA 22602 | 5550 Heritage Oaks Drive, Pensacola, FL 32526

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.