Regional Manager Field Mortgage

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

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  • Forbes® America’s Best Employers


Basic Purpose

To plan, direct and manage the operations of mortgage loan originations and business development in an assigned region in the country. Oversee professional staff in the interpretation and implementation of mortgage loan programs, policies and procedures. Provide input to senior management for short and long range strategic and operational planning. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Responsibilities :

• Develop branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives
• Manage and direct operations to ensure production goals, service level agreements and corporate objectives are met
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
• Conduct site visits to monitor business progress, sales process reviews, and to resolve operational/staff concerns
• Research and resolve complex member issues/complaints
• Provide sales training to drive referrals and new business for NFCU; evaluate training programs to ascertain effectiveness
• Lead member satisfaction efforts by consistently monitoring survey data, and membership communications to management/field staff; respond to member inquiries/complaints
• Identify, analyze and recommend new products and/or enhancements to existing products and services to management
• Plan the renovation or relocation of existing field offices, including the procurement of equipment, staff, and telecommunication services
• Develop, recommend, and initiate actions necessary to establish new field mortgage sections
• Perform quality control audits to ensure adherence to applicable federal and state laws, rules, regulations, industry best practices, and NFCU policies and procedures
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
• Build and maintain effective relationships with staff, management, key stakeholders and/or external contacts
• Oversee the completion, evaluation, and submission of reports to senior management
• Organize and promote a work environment that emphasizes member service, creativity, quality, productivity, and partnership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units to ensure quality member experience
• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
• Perform supervisory/managerial responsibilities  
o Ensure adequate/skilled staffing; select employees  
o Establish performance goals and priorities   
o Prepare, conduct and review performance appraisals   
o Develop, mentor and counsel staff    
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)   
o Ensure section/branch goals and objectives align with division/department strategy   
o Ensure efficiency of operations
• Perform other duties as assigned


• Bachelor’s degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience
• Expert knowledge of applicable federal and state laws, rules and regulations
• Expert knowledge of conventional, FHA, VA loans & RESPA guidelines
• Expert knowledge of FNMA, FHLMC, GNMA, VA, FHA and private mortgage investors and insurers mortgage collection, bankruptcy and foreclosure processes/policies, mortgage and equity loan products, services, processes and procedures
• Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
• Extensive progressively responsible experience leading and managing a mortgage/equity operation, preferably in a large financial institution
• Extensive experience in supervising and leading employees
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Extensive experience analyzing complicated exceptions to determine/recommend alternative mortgage products better suited to mortgage applicant
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Expert skill interpreting and applying applicable federal and state laws, rules and regulations
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Extensive experience training and developing staff
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill building effective relationships through rapport, trust, diplomacy and tact
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert organizational, planning and time management skills
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Ability to travel, scheduled or unscheduled, to field office
• Ability to obtain NMLS registration
• Desired – Master’s degree in Finance, Business Administration
• Desired – Advanced knowledge of NFCU products, services, programs, policies and procedures, especially mortgage products

Hours: Moday-Friday 8:30 - 5:00PM

Location: 141 Security Dr. WInchester, VA 22602

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.