Supervisor, Contract Services

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers


Basic Purpose

To supervise the contract administration and negotiation processes for the acquisition of services, materials and equipment in support of Navy Federal’s business objectives. To oversee the pre-award and post-award contract functions. To oversee the development of Quality Assurance (QA) plans.


• Oversee the development of Quality Assurance (QA) plans assuring quality and adherence to contract requirements
• Participate in and contribute to the development of strategic branch plans, tactics and goals
• Analyze work quality, work methods, processes, procedures, production standards and production statistics
• Direct contract acquisition strategy, contract development, monitoring and issue resolution Oversee/Direct
• Provide guidance to internal/external customers and stakeholders Basic
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Negotiate contract terms and conditions Limited Latitude
• Ensure as practicable pertinent regulatory and compliance verbiage is included within contracts
• Oversee contract quality assurance plans, budget and cost mechanisms
• Oversee and execute contracts for the acquisition of goods and services; ensure effort and attention to detail are commensurate with acquisition complexity, value and risk Oversee/Direct
• Collaborate with internal partners during pre-award phase to develop an acquisition strategy with clear and measureable requirements, enforceable service levels, appropriate milestones and clearly defined acceptance criteria
• Develop in conjunction with business unit contract administrators contract service level agreements with definitive target objectives and negative service outage impacts Oversee/Direct
• Monitor full contract execution in post-award phase, including administration and compliance
• Support Navy Federal business strategies through post-award functions by tracking project financing and Key Service Provider requirements
• Collaborate with the Business Unit and Office of General Counsel to prepare Navy Federal’s position on contract disputes and recommend a decision on dispute settlements
• Perform supervisory/managerial responsibilities
    - Ensure adequate/skilled staffing; select employees
    - Establish performance goals and priorities
    - Prepare, conduct and review performance appraisals
    - Develop, mentor and counsel staff
    - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    - Ensure section/branch goals and objectives align with division/department strategy
    - Ensure efficiency of operations
    - Leadership Level
• Performs other related duties as assigned

Qualifications – All required unless otherwise noted

• Familiarity with guidelines published by outside regulators (NCUA, CFPB, etc.)
• Significant experience in reviewing and negotiating major contracts in a business environment
• Bachelor degree in Business, Information Technology, Purchasing Management or the equivalent combination of education, training and experience
• Experience in supervising and leading professional employees
• Extensive experience in standard purchasing and contract principles/terms/conditions, written bid/proposal preparation, and purchasing/inventory software
• Significant experience in quality control and auditing as it pertains to contracts
• Advanced knowledge of commercial and industrial business practices (e.g., subcontracting of raw materials or services and use of cost analysis techniques) sufficient to identify sources, analyze cost and pricing data and contract proposals in the context of developing, executing and managing balanced contracts
• Expert skill exercising initiative and using good judgment to make sound decisions
• Effective word processing and spreadsheet software skills
• Advanced verbal and written communication skills
• Advanced knowledge of cost containment strategies in the area of procurement
• Ability to work independently and in a team environment
• Advanced research, analytical, and problem solving skills
• Effective skill interacting tactfully and effectively in difficult situations
• Advanced organizational, planning and time management skills
• Desired – Working knowledge of Navy Federal products, services, programs, policies and procedures
• Desired – Working knowledge of Navy Federal's Information Technology infrastructure
• Desired – Completion of the American Graduate University class on Source Selection & Contract Award or Next Level Purchasing class on Professional Purchasing Project Management
• Desired – Certification by the National Contract Management Association, Institute for Supply Management, or other nationally accredited source

Hours: Monday – Friday, 8:00am to 4:30pm

Location: 820 Follin Lane, Vienna VA 22180

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.