Supervisor, Operational Risk

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers


Basic Purpose

To supervise, plan, and oversee the day-to-day functions and activities of Operational Risk staff. Execute operational risk programs designed to ensure quality of services, improve operations, mitigate risk, and maximize returns. Supervise, plan, and oversee the day-to-day functions of the section to ensure compliance with internal operating procedures, policies, and standards and state/Federal regulations. Primarily responsible for tactical issues.


• Supervise and approve risk assessments, scope of reviews and detailed action plans (e.g., formal working documents, reviewing/testing results, findings, and final report)
• Recommend solutions to improve controls, policies and/or procedures, and monitoring/analytical skills
• Coordinate implementation with appropriate personnel within the Division and/or across divisional lines
• Monitor and oversee the progress of reviews; address and resolve complex issues
• Ensure reviews adhere to quality objectives and activities performed, key contacts, and scope are documented to ensure completeness and accuracy of information
• Evaluate reviews to ensure findings and recommendations are reasonable, effective, and prepared in accordance with departmental standards
• Consult with key strategic partners to ensure alignment of division and department plans
• Review and analyze previous audits to determine risk exposure
• Perform specialized ad hoc reviews at the direction of senior management
• Maintain awareness of changes in regulatory requirements and practices to validate adequacy of procedures
• Lead key projects and initiatives to resolve larger and more complex issues
• Plan and deliver internal/external review procedures
• Facilitate collaborative partnerships, seek consensus for quality objectives, and ensure best practices
• Act as point of contact for external entities and perform audit/risk assessments as required by regulations and in conjunction with internal risk management and loss mitigation programs
• Recommend and assist in developing databases and systems to support effective reviews, including the implementation of continuous review techniques
• Recommend changes to ensure training is effective and complies with requirements, policies, procedures, rules, regulations, and values
• Ensure that accurate information is provided to Division/Department business units in accordance with Navy Federal policies and procedures and in compliance with Federal and NCUA regulations
• Implement objectives, standards, and strategies for delivering updates and changes to quality assurance procedures
• Perform supervisory/managerial responsibilities:
    o Ensure adequate/skilled staffing; select employees
    o Establish performance goals and priorities
    o Prepare, conduct and review performance appraisals
    o Develop, mentor and counsel staff
    o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    o Ensure section/branch goals and objectives align with division/department strategy
    o Ensure efficiency of operations
    o Leadership Level I
• Perform other duties as assigned


• Bachelor’s degree in a related field, or the equivalent combination of education, training, and/or experience
• Extensive work experience in the financial industry and good understanding of operational and regulatory risks and controls
• Ability to supervise financial, operational, and compliance reviews
• Experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, and motivating and managing the project team
• Significant knowledge of, and proficiency in, data analysis, reporting, forecasting, and operations research
• Ability to collect and analyze facts, identify controls, develop procedures to test controls, and recommend corrective actions based on findings
• Advanced knowledge of applicable state and federal regulations and legislation
• Highly effective interpersonal, communication, and presentation skills, including the ability to negotiate and communicate results, findings, and alternatives
• Skill interacting tactfully and effectively in difficult situations
• Proficiency in interpreting and communicating regulations, instructions, procedures and policies
• Ability to interact effectively with all levels of management, staff, reviewers, and vendors
• Demonstrated problem solving and decision making skills and the ability to work independently, exercise sound judgment and initiative, and display a high degree of initiative
• Demonstrated ability to guide others and prioritize multiple duties to achieve results
• Familiarity with automated systems
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill interacting tactfully and effectively in difficult situations
• Desired – Bachelor’s Degree in Business Administration, Auditing, Finance, or related field
• Desired – Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO
• Desired – Experience investigating, analyzing, and evaluating risks involved in granting consumer credit
• Desired – Familiarity with banking/financial industry trends, products and services
• Desired – Familiarity with Navy Federal products, services, programs, policies and procedures
• Desired – Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday-Friday, 8:00 am - 4:30 pm

Location: 820 Follin Lane, Vienna VA 22180

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.