Mortgage Production Supervisor - Origination

Location: FL Pensacola - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

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Basic Purpose

To provide oversight and coordination of mortgage loan production for a particular section of Mortgage Production/Field Mortgage. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Assist with supervising section activities.
• Review and evaluate mortgage loan applications to ensure viability (member’s debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
• Review loan files for accuracy of estimated closing costs and initial loan pricing
• Authorize release of the reviewed/approved loan packages and release of information to members
• Provide assistance and direction on complex/unique or unusual loans
• Review loan files, ensuring all supporting documents met conditional requirements according to investor and lender guidelines
• Review loan files for accuracy of loan pricing, interest rate and points
• Resolve escalated member issues and problems
• Train team members and/or peers on functional processes and procedures
• Ensure compliance with documentation and disclosure requirements
• Detect errors and initiate or arrange for corrective action; ensure resolution
• Identify and resolve issues with closing attorney/agent, realtor or other related party
• Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
• Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements
• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
Serve as team lead:
• Assist with section operations and oversight of staff
• Compile reports and/or production statistics
• Provide input for performance appraisals
• Mentor and guide team members
• Assist in employee development and training
• Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload
• Identify operational issues and make recommendations for improvement
• Act as supervisor/manager in the incumbent's absence
• Assist with marketing efforts, including building internal and external liaisons to develop new business opportunities
• Performs other duties as assigned or appropriate
Qualifications and Education Requirements
If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
• Working knowledge of conventional, FHA, VA loans & RESPA guidelines
• Experience working in a high volume, fast paced environment
• Experience in compliance analysis
• Experience in leading, guiding and mentoring others
• Effective skill exercising initiative and using good judgment to make sound decisions
• Advanced organizational, planning and time management skills
• Ability to interpret and apply regulations, instructions and procedures
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective organizational, planning and time management skills
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
Desired Qualifications and Education Requirements
• Working knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 5:00PM
Location: 5550 Heritage Oaks Drive, Pensacola, Florida 32526

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.