Business Systems Analyst II

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment


Basic Purpose

This position is part of the Card Fraud Prevention Analytics team within Security.


•Create macros to automate business processes using scripting tools
•Analyze and document business requirements and operational processes
•Develop and coordinate issue resolutions; monitor results for long term viability
•Monitor performance of systems to ensure continued systems efficiency
•Investigate operational problems; recommend solutions to customer
•Represent the business unit in identifying, analyzing and communicating system solutions
•Apply and communicate changes and new trends in systems/technology
•Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
•Develop, recommend and document adjustments to workflows to streamline processes
•Discover and troubleshoot system issues and determine scope, scale and impact
•Perform other duties as assigned

Required Qualifications:

•Bachelor’s Degree in a related field, or the equivalent combination of experience, education, and training
•Experience with SQL and in creating and maintaining macros using scripting tools
•Solid experience in translating business requirements into technical solutions
•Solid experience in problem resolution including determining root cause, scope and scale of issues
•Solid research, analytical, and problem solving skills
•Strong communication and interpersonal skills
•Strong ability to create business workflows and technical diagrams (e.g.: MS Visio)
•Advanced ability to work closely with business units to determine needs, prioritize, and execute their strategy
•Advanced ability to manage priorities and communicate updates

Desired Qualifications:

•Bachelor’s Degree in Information Systems, Computer Science, IT related technical discipline
•Experience in scripting tools such as AutoIT and JMP JSL and other business intelligence tools
•Experience with usage and navigation of TSYS Green Screens and database tables
•Advanced knowledge of Navy Federal Credit Card and Debit Card systems, services, programs, policies and procedures
•Knowledge and experience with the Business Analysis Body of Knowledge (BABOK)
•Certified Business Analysis Professional or Certified Scrum Master (CSM)

Hours: Monday - Friday, 8:00am - 4:30pm

Location: 1007 Electric Avenue, Vienna, VA 22180

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.