Business Operations Analyst II/III

Location: FL Pensacola - GPO Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To optimize the performance of business operations by analyzing current, and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. Work under minimal supervision.


• Write and edit advanced SQL queries (joins, union, etc.) to retrieve and organize data from databases
• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc.
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Mentor and guide lower level team members
• Perform other duties as assigned

Qualifications – All required unless otherwise noted

• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
• Experience in problem resolution including determining root cause, scope and scale of issues
• Effective to advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Experience in leading collaborative work teams
• Experience in leading projects and/or initiatives of small to medium scope
• Experience in working effectively with diverse internal and external contacts
• Advanced word processing and spreadsheet software skills
• Effective to advanced skill analyzing and organizing problems or work processes for technical solutions
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective to advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Effective to advanced research, analytical, and problem solving skills
• Effective to advanced organizational, planning and time management skills
• Effective to advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective to advanced skill interpreting and synthesizing large amounts of information
• Advanced verbal and written communication skills
• Effective to advanced database and presentation software skills
• Effective to advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Experience and/or advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

Hours: Monday-Friday 8:00 am - 4:30 pm
Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.