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Delinquency Control Cnslr I

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To control/collect on past due Consumer Loan and Credit Card accounts in accordance with all government and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Collect on 1-30 or 31-60 days delinquent accounts. Make decisions with limited discretion within established guidelines and policies on Consumer/Credit Card default processes. Provide relevant findings and/or comments to other Delinquency Control Counselors or Management. Interact with members to discuss and outline Loss Mitigation options based on well-defined guidelines and procedures. Work under supervision.

• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
• Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
• Maintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Service Members Civil Relief Act; etc.)
• Perform manager share transfers for amounts up to authorized limits
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
• Explain and communicate relinquishing options such as settlements
• Maintain awareness of changes in regulatory requirements and practices
• Ensure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to members
• Provide required reporting to supervisors, as well as specialized reports to Navy Federal management (including daily in-house, activity trends, and payment tracking)
• Use on-line tools and contact appropriate parties
• Perform other related duties as assigned or appropriate
Qualifications – All required unless otherwise noted
• Working knowledge of Consumer/Credit Card collection concepts and practices
• Effective skill to interpret and apply relevant data to existing Consumer/Credit Card collection guidelines, procedures, regulations and practices
• Working knowledge of credit and collection regulations (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
• Working knowledge of Bankruptcy, Settlements, Default Reporting, Repossession, Loss Mitigation and Charge-Off
• Working knowledge of Consumer/Credit Card collection systems
• Effective verbal and written communication skills
• Effective organizational, planning, and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
Desired – Working knowledge of Navy Federal processes and different types of transaction

Winchester, VA location 
Days: Monday – Friday (some weekends and overtime required)
Hours: 10:00AM – 7:00PM EST (flex)

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.