Supervisor, Mortgage Loan Operations

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for First Mortgage Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility
for all steps involved beginning with the mortgage loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application
procedures and respond/resolve member and/or technical questions related to first mortgage operations.


• Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
• Ensure NFCU’s compliance with federal, state and local regulations and statutes pertaining to first mortgage loans, including verifying that staff is diligent in reviewing loans to avoid RESPA and CFPB violations
• Ensure section goals for bookings, conversion, disposition, member service and loan quality
• Coach staff to improve productivity to meet section goals
• Train and monitor mortgage loan processing and closing staff in NFCU’s procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices (VA, HUD, FNMA, FHLMC, and GNMA) guidelines and regulations
• Train loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable first liens
• Supervise the preparation of loan closing instructions and disbursement of the loan proceeds to approved settlement agents
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
• Detect errors and initiate or arrange for corrective action; ensure resolution
• Conduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissions
• Ensure section objectives, production goals, standards, and strategies are executed and align with division priorities
• Establish positive work environment, open communication and accountability; resolve technical or resource issues
• Identify and recommend process improvements to Project Manager, team and/or management
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
• Remain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the quality of the loan portfolio
• Monitor and respond to member inquiries received via various media channels
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Leadership Level
• Performs other duties as assigned or appropriate


If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Advanced knowledge of conventional, FHA, VA loans & RESPA guidelines
• Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
• Significant experience working in a high volume, fast paced environment
• Significant experience in leading, guiding and mentoring others
• Advanced organizational, planning and time management skills
• Advanced skill applying lending principles, financial practices and evaluation of creditworthiness to make credit decisions
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective verbal and written communication skills
• Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Ability to interpret and apply regulations, instructions and procedures
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective word processing and spreadsheet software skills
• Desired – Associate’s degree in Finance, Economics, and/or Business Administration
• Desired – Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday-Friday; 8:00am-4:30pm

Location: 141 Security Dr. Winchester, VA 22602

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.