ISD Coordinator I

Location: VA Winchester - Contact Center Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To perform, organize, facilitate, and/or coordinate tasks/activities for the respective Service area. This is an entry level job into Information Services (ISD).

Responsibilities:

• Perform assigned tasks/activities of respective ISD Service area 
• Provide day-to-day support for the execution of the Service
• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed 
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities 
• Adhere to ISD Navy Federal practices, policies and procedures
• Perform other related duties as assigned or appropriate

Qualifications:

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems, terminal knowledge and IT terminology
• Exposure to solving routine or standard administrative, operational and/or system problems and issues
• Effective verbal and written communication skills
• Basic organizational, planning and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment
• Desired - Knowledge of Navy Federal operations, policies, and procedures
• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

Hours:
Saturday-Wednesday 7:30 am-4:00 pm
 

Equal Employment Opportunity

 

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability