Supervisor, Training I or II (Collections)

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To oversee the day to day operation of the training branch in support of division objectives. To coordinate the implementation and training of learner centric curriculum. Lead projects and oversee the development and maintenance of learner resources to support company strategic goals.  Initiate process/procedural recommendations and lead complex projects to improve overall departmental efficiency.

Responsibilities

  • Manage and plan training resources, programs and systems to develop, design, implement and deliver learning solutions to support business unit and company objective
  • Identify, recommend, implement and adjust current and new training techniques, technologies, programs, etc. to enhance effectiveness and efficiency
  • Analyze training needs to develop new training programs, including computer based training, or modify and improve existing programs to support the organization's learning needs
  • Monitor and ensure completion of daily training administrative work such as tracking of participant data, course management, resource allocation, status reporting, and other administrative tasks as required in a timely and accurate manner
  • Contribute to the development of training strategies, tactics and learning solutions that support companywide and business unit objectives, while considering stakeholder needs and industry standards
  • Supervise needs assessments to support organization learning needs
  • Evaluate instructor performance and the effectiveness of training programs, provide recommendations for improvement
  • Conduct or arrange for ongoing technical training and personal development classes for direct reports
  • Plan, develop, and provide training and development programs for business units, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on- the job training, meetings, conferences, and workshops
  • Ensure effective management of projects from inception through implementation and in accordance with customers' expectations, timelines & budget constraints
  • Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
  • Participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
  • Serve as point of contact for responding to, and resolving, escalated inquiries from staff and management
  • Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and internal processes to other business units
  • Act as Assistant Manager / Manager in the incumbent's absence
  • Ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations and values
  • Train, supervise, and support staff with Technical Writing methodologies for continuous improvement in documentation; ensuring clear, concise and effective communication of material and content
  • Supervise Documentation Specialists in sourcing data, drafting, proofing and reviewing documents, and tracking assigned projects
  • Identify, coordinate and implement Organizational Communication and Messaging strategies to meet business needs
  • Stay abreast of emerging industry trends and recommend changes to enhance organizational strategies to include web design, content development, and other process improvement initiatives
  • Communicate and present to department leadership on strategic initiatives
  • Oversee and provide guidance on the planning and management of instructional design projects and initiatives within the business unit and/or across the organization
  • Provide support to aid in the development of instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners
  • Implement strategies for educating and training employees to achieve higher levels of performance, utilizing a variety of techniques to define and sequence instructional content and strategies
  • Perform supervisory/managerial responsibilities
    • Ensure adequate/skilled staffing; select employees
    • Establish performance goals and priorities
    • Prepare, conduct and review performance appraisals
    • Develop, mentor and counsel staff
    • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    • Ensure section/branch goals and objectives align with division/department strategy
    • Ensure efficiency of operations
    • Leadership Level
  • Perform other duties as assigned

Qualifications – All required unless otherwise noted

Level I

  • Ability to adapt to fluctuating work-flow
  • Ability to maintain confidentiality and demonstrate integrity
  • Ability to work independently and in a team environment
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill collaborating with various external and internal technical and/or functional contacts
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
  • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Effective skill resolving conflicting requests and meeting changing requirements
  • Effective skill to successfully influence, lead and/or guide others towards goals
  • Experience in work which displays increasing levels of responsibility and/or authority
  • Effective skill recruiting, retaining, coaching and motivating employees to achieve production results)
  • Experience in leading, guiding and mentoring others
  • Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions

Level II

  • Experience in implementing strategic initiatives at the tactical level
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Advanced organizational, planning and time management skills
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Advanced skill in assessing organizational training needs and researching topics for course development
  • Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Advanced skill interacting tactfully and effectively in difficult situations
  • Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
  • Effective skill to successfully influence, lead and/or guide others towards goals
  • Advanced skill working with diverse internal and external contacts
  • Effective verbal and written communication skills
  • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Effective skill resolving conflicting requests and meeting changing requirements
  • Experience in supervising and leading professional employees
  • Effective skill in results-oriented leadership in a challenging environment
  • Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions

Desired

  • Bachelor’s Degree in a related field, or the equivalent combination of education, training, and experience
  • Familiarity with banking/financial industry trends, products and services
  • Familiarity with Navy Federal products, services, programs, policies and procedures
  • Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
  • Experience in writing course content and/or developing on-line courses, graphic designs and other technology driven products
  • Experience in classroom instruction and/or facilitation for individuals or groups
  • Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
  • Experience in training that includes training needs assessment, program development, and evaluation
  • Experience in evaluating the effectiveness of courses and learning products and delivery methods

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Shift:

Monday - Friday, 8:00 a.m. - 4:30 p.m.
Some flexibility with working hours (i.e. 7:00 a.m. - 3:30 p.m., 7:30 a.m. - 4:00 p.m., etc.)

Equal Employment Opportunity

We reserve the right to fill this role at a higher/lower grade level based on business need.

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability