Benefits Analyst I

Location: FL Pensacola - GPO Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To administer and provide customer support for Navy Federal’s benefits programs. To communicate the value of Navy Federal’s benefits programs, how they work and encourage participation. To ensure compliance with policies and procedures, benefits plan provisions, and federal regulations.

* We reserve the right to fill this role at a higher grade level based on business need.


• Bachelor’s Degree in Human Resources, or related field, or the equivalent combination of experience, education and training
• Administer and communicate Navy Federal’s employee benefits plans, programs, regulations, and policies to all employees
• Receive forms, verify accuracy, and complete data entry and plan administrative duties related to all benefits actions
• Serve as a liaison between employees and plan administrators/vendors regarding a range of routine to moderately complex claims issues/problems; works to resolve or advises employees on methods to resolve claims
• Research and analyze employee issues to determine best course of action; recommend solutions; escalate issues as needed
• Calculate benefits using employee history, formulas, and modeling tools; submit information to vendor
• Ensure compliance with laws (e.g., ERISA, COBRA, HIPAA, Affordable Care Act, USERRA, PPA, EGTRRA and IRC Section 125) and regulations governing employee benefits
• Research and analyze the effectiveness and relevance of current employee benefit programs, plans, systems, processes, procedures, and systems; identify areas of process improvement
• Compile and analyze metrics/data from HR system and plan administrator data/reports
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Track employee benefits information and ensures accuracy of vendor billings and initiate payments
• Maintain databases, forms, and information for various groups (e.g., LOA, COBRA, Retirees, Active Duty, etc.)
• Ensure that data resulting from benefits processes, queries, and transactions are complete and accurate in HR system
• Participate in system testing during HRIS upgrades; research and analyze potential issues to system upgrade and the impact on interfaces, reports, or systems
• Present retirement benefits in New Employee Orientation and Management Toolbox; recommend revisions to the presentation
• Participate in the planning and execution of the annual open enrollment process and the Benefits Fair
• Support projects and initiatives within the business unit and/or across the organization
• Performs other duties as assigned

Qualifications – All required unless otherwise noted

• Working knowledge of various benefit plans (e.g., FSAs, health, disability, life insurance)
• Working knowledge of an HR system (e.g., MRMS/HRIS, Lawson, SAP, PeopleSoft) and the interrelations among data fields and panels within the system
• Working knowledge of, and ability to interpret/apply, benefits related laws and regulations, such as COBRA, ERISA, IRC Section 125, HIPAA, USERRA, PPA, EGTRRA and TEFRA
• Effective skill performing mathematical calculations and working accurately with numbers
• Ability to maintain confidentiality and demonstrate integrity
• Effective skill working with diverse internal and external contacts
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Effective research, analytical, and problem solving skills
• Ability to compile, organize and present information clearly and concisely
• Effective verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective database and presentation software skills
• Effective word processing and spreadsheet software skills


Highly desired- Financial Wellness Educcation/Presentation/Counseling experience
Highly desired- Basic knowledge of 401(k) plans and pension plans
• Certified Employee Benefits Specialist (CEBS) designation or coursework
• Certified Benefits Professional (CBP)
• Proficiency with HRMS/PeopleSoft
• Basic knowledge Navy Federal Human Resources policies, procedures, and programs
• Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday-Friday, 8:00 am - 4:30 pm
Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability