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Assistant Manager, Projects & Process Improvement

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To plan, organize and control the day-to-day functions and activities of the Projects and Process Improvement team in the design, development and execution of complex business optimization solutions, process improvements, projects and analysis. Lead project prioritization, resource allocation, implementation and business value analysis of the portfolio of process improvement and business automation solutions that support the department and enterprise strategic goals and objectives. Direct, coordinate, and oversee comprehensive and quantitative analyses and in-depth studies relating to operational functions, workflows, processes, and other business unit related issues. Formulate, analyze, and modify policies, procedures, and methods to ensure continuous operations and improve efficiency, productivity, and quality member service. Improve internal processes and capabilities to reduce fraud losses and increase efficiencies.


•    Oversee the execution of operational duties of Security Division P&PI
•    Develop critical collaborative relationships/partnerships with key technical/non-technical stakeholders to gain concurrence, input, and execution of process improvement and business automation initiatives 
•    Negotiates consensus with business area leadership related to project prioritization to resolve resource and environmental constraints 
•    Review business proposal benefits, remove bias and seek empirical data, regulation or policy to justify requests for prioritization and resourcing 
•    Ensure effective and efficient allocation of staff resources to the portfolio of projects and initiatives 
•    Establish workforce by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources
•    Identify and resolve operational and process performance gaps and obstacles; implement changes and improvements
•    Oversee the collection, correlation and detailed analysis of data to drive business decisions and mitigate risk/loss
•    Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal standards, and industry practices 
•    Oversee vendor RFI/RFP and contract activities ensuring completeness of business requirements and delivery expectations
•    Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within the department to ensure compliance with regulations, policies, vendor contractual requirements, procedures, processes and standards
•    Lead key projects or initiatives to resolve larger and more complex issues
•    Oversee projects and initiatives designed to improve the efficiency of automated systems and internal processes and capabilities 
•    Review quality assurance techniques and the progress of projects to ensure goals and objectives have been met  
•    Recommend technical and functional solutions to requirements and develops metrics to measure effectiveness 
•    Review ideas, suggestions, and recommendations for merit and project consideration 
•    Act as manager in the incumbent's absence
•    Perform supervisory/managerial responsibilities 
o    Ensure adequate/skilled staffing; select employees
o    Establish performance goals and priorities
o    Prepare, conduct and review performance appraisals
o    Develop, mentor and counsel staff
o    Provide input and/or prepare budgetary requirements for Annual Financial Plan (AFP)
o    Ensure section/branch goals and objectives align with division/department strategy
o    Ensure efficiency of operations
o    Leadership level 
•    Perform other related duties as assigned


•    Bachelor’s Degree in a related field or the equivalent combination of education, training, and experience
•    Experience in leading, guiding and coaching technical professional staff
•    Experience in leading/overseeing large technical projects/portfolios which have business risk and impact
•    Experience in managing corporate-wide projects commensurate to requirement for PMP Certification
•    Experience in researching, compiling, and documenting data, business processes, and workflow
•    Experience in system technologies, requirements gathering and systems analysis techniques
•    Advanced knowledge of usability/digital design principles
•    Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
•    Advanced database and presentation software skills
•    Advanced developing and implementing programs in a leadership role
•    Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
•    Advanced skill identifying and analyzing business requirements and recommending solutions
•    Advanced skill in producing desired results and achieving goals and objectives
•    Advanced skills interacting tactfully and effectively in difficult situations
•    Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
•    Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
•    Desired - Bachelor's Degree in Business Administration, Finance, Accounting, Management or the equivalent combination of training, education, and experience
•    Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures
•    Desired - Advanced knowledge of applicable NCUA and federal regulations 
•    Desired - Working knowledge of Navy Federal Project Portfolio Management (PPM) and Systems Development Life Cycle (SDLC)

Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability