ISD Technician II or III

Location: CA San Diego - West Coast Hub Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems.


* Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
* Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
* Document operating procedures for installations, configurations and /or administration tasks
* Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
* Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
* Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc, as applicable
* Prepare reports for senior management following installation
* Develop, test and implement systems and equipment; document results
* Full life-cycle project management
- Establish and lead project teams
- Develop project plan/scope/schedule/cost/communications
- Procure and/or manage resources/timelines/deadlines/quality
- Risk, Issue and Change management
- Ensure successful project implementation
- Scope of responsibility


* Ability to document and apply policies, standards and procedures
* Ability to work independently and in a team environment
* Experience in presenting technical solutions and/or recommendations
* Familiarity with electronic principles as they relate to diagnosing and troubleshooting IT system issues
* Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
* Basic research, analytical, and problem solving skills
* Basic skill in diagnosing and troubleshooting issues
* Basic skill making effective presentations to groups of various sizes
* Basic verbal and written communication skills
* Effective organizational, planning and time management skills


Experience with the following:
- Windows 7 / 10
- VMWare / virtual machines
- Active Directory
- Monitoring tools -Solarwinds
- VoIP phones
- Network connectivity troubleshooting
- cabling standards

Hours: Monday-Friday, 9:00am-5:30pm with occasional on call

Bank Secrecy Section
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability