Process Improvement Analyst

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

Perform continuous process improvement functions to create an engaging employee experience and world class Human Resources processes that deliver personalized, meaningful and intuitive solutions.
Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end
business optimization of complex business processes and systems. Research internal processes and capabilities to
improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively
to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most
efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions
under minimal supervision.


• Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
• Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets 
• Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions 
• Research and evaluate opportunities related to process flow variance deficiencies 
• Develop and implement processes and procedures to ensure correct recording of actual labor times
• Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction 
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance 
• Leverage best practices gained through process improvement activities to other activities which would benefit from implementation 
• Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements 
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements 
• Ensure the implementation of new and enhanced processes
• Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and  procedures
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches 
• Full life-cycle project management
o Establish and lead project teams
o Develop project plan/scope/schedule/cost/communications
o Procure and/or manage resources/timelines/deadlines/quality
o Risk, Issue and Change management
o Ensure successful project implementation
• Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute
change management techniques for efficiency/quality improvements
• Perform other duties as assigned


• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience
• Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
• Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience
Advanced knowledge of process mapping/modeling and business process reengineering
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Significant experience in leading teams in business process improvement initiatives
Advanced skill communicating with all levels within an organization
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced research, analytical, and problem solving skills
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Advanced knowledge of market trends, business strategies and technology and their interrelationships
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Significant experience in working effectively with diverse internal and external contacts
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Advanced verbal and written communication skills
• Desired – Project Management Professional (PMP), or the equivalent combination of training, education, and experience

Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability