This job posting is no longer active

Business Operations Analyst I/II/III (Mortgage Servicing)

Location: FL Pensacola - GPO Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To optimize the performance of business operations by analyzing current, and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. W

Responsibilities (Level I):

• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc. 
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings 
• Participate in complex interdepartmental initiatives of significant business risk & impact 
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions 
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc. 
• Interpret results of analysis; present recommendations, alternatives and implications 
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization 
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance 
• Perform other related duties as assigned 

Qualifications (Level I):

• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
• Exposure to problem resolution including determining root cause, scope and scale of issues
• Experience in solving routine or standard administrative, operational and/or system problems and issues
• Basic analytical thinking skills to include summarizing information and clearly identifying key elements, patterns,results or relationships
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills 
• Effective word processing and spreadsheet software skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines

Responsibilities (Level II):

• Evaluate operational efficiency and effectiveness 
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc. 
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings 
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions 
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc. 
• Interpret results of analysis; present recommendations, alternatives and implications 
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization 
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance 
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified 
• Mentor and guide lower level team members
• Perform other duties as assigned

Qualifications (Level II):

• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
• Experience in problem resolution including determining root cause, scope and scale of issues 
• Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Experience in leading collaborative work teams
• Experience in leading projects and/or initiatives of small to medium scope
• Experience in working effectively with diverse internal and external contacts
• Advanced word processing and spreadsheet software skills
• Effective skill analyzing and organizing problems or work processes for technical solutions
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Effective research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective skill interpreting and synthesizing large amounts of information
• Advanced verbal and written communication skills
• Effective database and presentation software skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines

Desired:
• Experience in presenting to leadership to include creating presentations, synthesizing findings, providing key takeaways and making compelling recommendations
• Experience in presenting at team meetings and in front of large groups
• Experience with technical tools such as: MS Access, SPSS Modeler, SPSS Statistics, JMP, and SQL

Responsibilities (Level III):

• Evaluate operational efficiency and effectiveness 
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings 
• Participate in complex interdepartmental initiatives of significant business risk & impact 
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions 
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc. 
• Interpret results of analysis; present recommendations, alternatives and implications 
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance 
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified 
• Serve as resource for the resolution of complex and/or unique problems 
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems 
• Lead, guide and mentor lower level team members
• Perform other duties as assigned

Qualifications (Level III):

• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, costbenefit analysis and related analytical tools
• Significant experience in leading collaborative work teams
• Experience in leading large projects/initiatives which have business risk and impact
• Significant experience in working effectively with diverse internal and external contacts
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve 
goals
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill interpreting and synthesizing large amounts of information
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Experience in leading, guiding and coaching professional staff

Desired:
• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Significant experience in presenting to leadership to include creating presentations, synthesizing findings, providing key takeaways and making compelling recommendations
• Significant experience in presenting at team meetings and in front of large groups
• Significant experience with technical tools such as: MS Access, SPSS Modeler, SPSS Statistics, JMP, and SQL

Hours:
Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

 

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability