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Assistant Vice President, Debit Cards

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

Provide strategic and operational direction for Debit Card products. Identify solutions that drive high-level SMD and corporate decisions. Set performance standards and expectations to ensure goals and objectives align with division/department’s policies, procedures, and company strategies. Serve as change agent to champion innovation in operations, processes, and procedures; seek to improve business processes, automation, and efficiencies. Ensure successful management and oversight of large, complex, multi-disciplinary projects. Consult with business unit management to identify process, system, and/or resource deficiencies and determine desired results. Direct the implementation of new/enhancements to systems and software in coordination with Projects & Automated Systems and ISD to maximize technological capabilities and effectively improve processes and procedures. Ensure adherence to laws, policies, procedures, regulations, and service level standards. Serve as the principal point of contact with vendors or contractors to implement, redesign, upgrade, or modify equipment, systems, and software.


• Monitor the business environment, competition, and trends and how these may impact Navy Federal’s product line
• Identify changing business needs based on service goals, performance, and competitors’ developments
• Develop viable business solutions that anticipate members’ needs, increase/retain membership, increase product penetration, decrease inactivity, forecast industry trends, and increase/maintain marketplace competitiveness
• Ensure proper quality control measures are implemented, followed, and monitored
• Direct the completion of all internal and external audits and reviews
• Establish, develop, and foster effective internal and external relationships and partnerships
• Ensure coordination and collaboration with internal partners on strategic directives and tactical execution
• Partner with Department senior management to determine the direction of large-scale strategic initiatives that address short and long-term business opportunities
• Represent Debit Cards in corporate wide initiatives and serves as subject matter expert on trends and competitor activity impacting Debit Cards
• Oversee the development and management of training programs and information related to Debit Cards provided to Contact Center and Branch Operations staff
• Oversee the design and development of monitoring tools, models, and dashboards capable of correlating risk with various profit/loss scenarios to determine appropriate optimization methodologies
• Review variance reports and coordinates input for monthly board packages, Balance Sheet, and top management  presentations
• Ensure availability of necessary materials for policy decisions
• Oversee projects, studies, reports, and analyses which result in the introduction and enhancement of Debit Cards products and services
• Lead member and market research, product analysis, benchmarking, and marketing campaigns for Debit Cards programs and services in collaboration with Marketing and Member Research & Intelligence
• Perform senior managerial/executive responsibilities
o Set direction to ensure goals and objectives align with corporate and division strategy
o Select management and other key personnel; oversee talent development/succession planning
o Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
o Oversee the preparation and execution of department/division AFP
o Manage merit pay in accordance with specified objectives and guidelines
• Performs other related duties as assigned

Qualifications – All required unless otherwise noted:

• Bachelor’s degree in Business Administration, Management, or the equivalent combination of education, training, and experience
• Strong statistical background and superior analytical, reconciliation, and deductive reasoning, including prior experience in detailed data analysis, model development, and data interpretation
• Demonstrated experience with financial and member service operations to include understanding of effective member service philosophy
• Extensive knowledge of debit cards, marketing, research, and investment principles
• Thorough knowledge of state and Federal laws, Navy Federal policies, and market practices and trends pertaining to Debit Cards
• Strong knowledge of project management strategies, practices, and standards, including extensive experience managing complex full life-cycle projects or teams to include cost, resource, and time estimation
• Strong ability to lead others in a challenging environment, manage multiple initiatives, meet changing requirements/priorities, solve problems, exercise initiative, produce desired results, and achieve objectives
• Highly effective verbal and written communication skills
• Skill in negotiation and persuasion
• Ability to communicate highly complex technical concepts to non-technical and senior management staff
• Demonstrated expertise working with all levels of employees, management, stakeholders, and vendors
• Desired - Familiarity with Navy Federal's objectives, functions, and policies
• Desired - Knowledge of Navy Federal automated systems used in the Department
• Desired - Project management certification (PMP)

Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability