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Assistant Manager, Credit Card Acquisition & Product Strategy

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To assist with planning, directing, and managing the strategy and operations of the new account acquisition group within the Credit Card Products team. Assist with driving the acquisition, retention and engagement of credit card holders. Evaluate and adjust team work quality, staff performance, systems, processes and procedures to meet goals. Assist with implementing plans to achieve growth, servicing, and loss mitigation goals and objectives. Serve as subject matter expert regarding credit card acquisition functions, systems, policies and/or procedures. Manage daily activities of professional employees. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent’s absence.

Responsibilities:

•    Assist with developing credit card acquisition strategy, establishing priorities and setting goals; evaluate and implement standards to ensure alignment with department/organizational objectives 
•    Assist with developing credit card acquisition strategy to expand the portfolio, increase card usage and improve return on assets 
•    Manage and direct operations to ensure targets, service level agreements and corporate objectives are met 
•    Manage elements of the credit card acquisition program including product enhancements, program changes, and campaign expenses 
•    Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements 
•    Assist with conducting benchmarking and trend analysis to drive continuous improvement and improve acquisition efficiency, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency 
•    Provide management with reports and comparative analyses; identify trends and recommend changes; assist with preparing presentations for senior management 
•    Provide guidance and direction regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues 
•    Collaborate with internal business partners to analyze portfolio and implement relevant actions or modifications to existing programs 
•    Serve as primary point of contact for external stakeholders and vendors, including payment networks, processors, card producers, credit bureaus, servicing operators, and consulting partners 
•    Lead and/or represent credit card products in change management efforts, cross-functional initiatives and department/organization projects 
•    Monitor and analyze lending trends, economic conditions, and national credit card/credit union industry activities; provide recommendations to management 
•    Monitor work environment and direct allocation of resources to ensure adequate staffing to meet analytical and project management needs 
•    Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
•    Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes with affected groups/divisions; recommend training to Manager 
•    Develop and implement new/updated policies, procedures, goals and priorities for the credit card products group as necessitated by demands, changing conditions, volume and/or management request 
•    Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures 
•    Perform supervisory/managerial responsibilities 
o    Ensure adequate/skilled staffing; select employees 
o    Establish performance goals and priorities 
o    Prepare, conduct and review performance appraisals 
o    Develop, mentor and counsel staff 
o    Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) 
o    Ensure credit card acquisition goals and objectives align with division/department strategy 
o    Ensure efficiency of operations 
o    Leadership Level – Supervise daily activities 
•    Perform other duties as assigned 

Qualifications:

•    Bachelor’s degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience 
•    Advanced understanding of data querying, reporting, forecasting, analysis and acquisition research, including statistical methods and modeling
•    Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation 
•    Significant progressively responsible experience leading and managing a multi-functional operation in a large financial institution, including operational and regulatory risks and controls 
•    Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation 
•    Advanced knowledge of banking/financial industry trends, products and services 
•    Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully 
•    Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation 
•    Advanced skill exercising initiative and using good judgment to make sound decisions 
•    Advanced skill using innovative thinking to solve problems and facilitate the decision making process 
•    Advanced organizational, planning and time management skills 
•    Advanced skill identifying and analyzing business requirements and recommending solutions 
•    Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships 
•    Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes 
•    Advanced skill developing and implementing programs in a leadership role 
•    Significant experience in supervising and leading employees 
•    Advanced verbal and written communication skills 
•    Advanced database, word processing, spreadsheet, and presentation software skills 
•    Advanced knowledge of credit card products, services, processes, procedures and related legislation 
•    Advanced skill in producing desired results and achieving goals and objectives 
•    Advanced knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.) 
•    Desired – Master’s degree in Finance, Business Administration 
•    Desired – Advanced knowledge of NFCU policies, procedures, products, and services 

Hours:
Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

 

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability