Manager, Vendor Relations (Lending Collections)

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To plan, manage and direct vendor relations, including developing and negotiating contracts and monitoring performance to ensure the efficient delivery of contracted products and services. Develop and maintain effective relationships with vendors in support of current and future business needs. Serve as the primary point of contact for vendor related matters. Ensure vendor provided services support business objectives. Evaluate and adjust section work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding section functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.


  • Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
  • Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production standards to ensure business and standards of member service are met
  • Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
  • Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
  • Coordinate and drive business relationships with key internal partners and significant external partners
  • Collaborate with internal stakeholders and partners to align priorities, determine shared success metrics, surface new opportunities, mitigate issues and add value through insights
  • Manage and direct large and complex purchases involving use of requests for proposals
  • Develop and manage a competitive RFP process that is standardized with consistent language and evaluation criteria, and incorporates the SDLC process
  • Collaborate with Procurement to author and evaluate contracts, service level agreements and statements of work to ensure compliance with Navy Federal standards, policies & procedures
  • Engage Procurement, General Counsel, and Human Resources in managing vendors and contracts, purchase orders, statements of work, and key performance indicators; and addressing/resolving issues not covered within contract
  • Conduct periodic performance review meetings with vendors; establish vendor improvement plan as necessary
  • Manage and facilitate the process for identifying, prioritizing, selecting and optimizing department vendors to support the corporate business strategy
  • Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, volume and/or management request
  • Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
  • Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
  • Develop risk assessments of new and existing vendors, and develop strategies and procedures to minimize risk
  • Provide vendor portfolio dashboards, scorecards and reports; create documents/materials for vendor portfolio reviews
  • Review existing vendor management policies and procedures; augment with industry best practices
  • Prepare reports and make presentations to senior management
  • Collaborate with Internal Audit to provide required documentation and information during audits and inquiries; oversees the completion, evaluation, and submission of reports
  • Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
  • Perform supervisory/managerial responsibilities
    • Ensure adequate/skilled staffing; select employees
    • Establish performance goals and priorities
    • Prepare, conduct and review performance appraisals
    • Develop, mentor and counsel staff
    • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    • Ensure section/branch goals and objectives align with division/department strategy
    • Ensure efficiency of operations
    • Leadership Level – Supervise daily activities
  • Perform other duties as assigned

Qualifications (All required unless otherwise noted)

  • Bachelor’s degree in Business Administration, Finance or related field, or an equivalent combination of education, training, and experience
  • Expert knowledge of applicable federal and state laws, rules and regulations
  • Extensive progressively responsible experience leading and managing vendor relations and operations, preferably in a large financial institution
  • Extensive knowledge of contract terminology with a clear understanding of their inter-relationships
  • Extensive experience in establishing and enforcing vendor contracts and service level agreements
  • Extensive experience in developing, implementing and managing a formalized process of selecting, monitoring and auditing vendors
  • Advanced knowledge of banking/financial industry trends, products, services and automated systems
  • Extensive skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Expert research, analytical, and problem solving skills
  • Advanced skill resolving conflicting requests and meeting changing requirements
  • Extensive experience in leading, guiding and mentoring others
  • Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Expert skill exercising initiative and using good judgment to make sound decisions
  • Significant skill in results-oriented leadership in a challenging environment
  • Expert organizational, planning and time management skills
  • Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
  • Expert skill building effective relationships through rapport, trust, diplomacy and tact
  • Expert verbal and written communication skills
  • Advanced database, word processing, presentation, and spreadsheet software skills
  • Extensive experience in supervising and leading employees
  • Advanced knowledge of business strategies, developments in emerging technology, and ability to translate business needs into Collections opportunities (people, process, information & technology)
  • Ability to manage multiple projects, resolve conflicting requests, meet changing requirements and priorities, and meet deadlines and budgets


  • Master’s degree in Business Administration or Finance
  • Working knowledge of NFCU’s processes, procedures, systems, and policies

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.


Monday - Friday, 8:00 a.m. - 4:30 p.m. (Additional hours may be required based upon business needs)

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability