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Assistant Manager, Operational Risk

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

Directly reporting to the Assistant Vice President of Operational Risk and Training Management, this role will assist in the managing, planning and oversight of internal and external findings management under the Operational Risk Management Team. The Assistant Manager (AM) will develop and implement a process for responding, tracking and managing internal and external exam findings for REL. In addition, the AM will help develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate The AM is responsible for implementing effective programs and measures designed to identify and mitigate risks associated with Real Estate Lending (REL). Lastly, this role is intended to help promote operational efficiency and service excellence through appropriate risk management strategies, process improvements and training while reducing and mitigating operational, reputation, legal and financial losses. May oversee the activities of Analysts or Supervisors. Responsible for executing REL strategy.


• Collaborate with Real Estate Lending and other operational risk teams across the company
      • Regularly interact with Senior Executive Management
      • Collaborate with staff, management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and solutions
      • Routinely liaise with internal and external audit/exam functions and entities
      • Represent the business unit as liaison and spokesperson
• Manage timely resolution, remediation status and general reporting of internal/external exam findings/themes to Sr. Leadership
      • and report on related issues and findings
      • Draft action plan responses related to internal and external exams
      • Stay apprised of internal and external exam schedules and scope
      • Help manage the remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions related to internal and external exams
• Stays abreast of regulatory compliance standards, new and emerging risks and best practices
• Perform root cause analysis on issues and findings as appropriate
• Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations
• Ensure the business units’ adherence to remediation actions
• Recommend and implement solutions to enhance/upgrade processes and supporting systems
• Help ensure optimal internal/external exam/audit preparedness
• Will be responsible for direct reports and perform supervisory/managerial responsibilities:
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy


• Experience in an Internal/External Audit role or interaction with Internal/External Auditors as a liaison
• Proficient in operational and regulatory risks and controls, including knowledge of industry best practices
• Thorough understanding of risk assessment (RCSA) methodology and GRC systems
• Experience managing audits and/or interacting with internal and external examiners/auditors
• Experience balancing stakeholders
• Strong problem solving and decision-making skills and the ability to work independently, exercise sound judgment and initiative, display a high degree of initiative and integrity
• Highly effective interpersonal, communication and presentation skills, including the ability to persuade and influence management decisions, to interact effectively with Sr. levels of staff, and to communicate complex information in an easily understandable manner
• Significant knowledge of, and proficiency in, data analysis, reporting, and external research, including the ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost- benefit analysis
• Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment
• Extensive experience managing multi-dimensional projects which involve strategy and status meetings, planning, motivating, and managing the work of participants
• Ability to manage multiple priorities effectively
• Excellent organizational, planning, and time management skills
• Desired – Bachelor’s Degree in Economics, Business, Technology, Statistics, Math , or other analytical field
• Desired – Knowledge of NCUA (or other Bank Regulators), CFPB, Freddie Mac, Fannie Mae, FHA and VA requirements
• Risk Management or Regulatory Compliance Certification such as PRM or FRM a plus
• Knowledge of NFCU a plus
• Knowledge of Real Estate Lending a plus

Monday- Friday, 8:00am- 4:30pm

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability