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Personal Finance Support Asst

Location: VA Herndon - Worldgate Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide support to Personal Finance Management Branch management and counselors in headquarters/field offices/Pensacola locations who are responsible for providing free financial counseling and education to the members of Navy Federal.


1. Furnishes debt management program and credit counseling information to potential members and creditors.
• Explains the policies and procedures of the Personal Finance Management Branch(PFMB) to members, creditors, pre-qualifying members, and other representatives of external Debt Management Programs(DMP)
• Provides literature and forms to members who seek counseling
• Determines urgency of response based on criticality of members’ financial distress
• Cross references information on internal member account systems to protect the organization against losses
• Responds to members via PFMB E-mail account
• Reviews current counseling notes andprovides member with outcome or information needed to complete action

2. Provides support to the Personal Finance Management Branch.
• Process proposals from Outside Debt Management Companies
• Enters and processes all loan modifications
• Completes all forms and paperwork for reduced interest on loans and credit cards
• Sets up payments to creditors via printing checks, ACH Speed pays and/or account transfers
• Prepares the daily production report form
• Manages and sorts e-mail/incoming mail/scan docs/e-faxes for branch
• Ensure all documentation is sent for imaging

3. Maintains debt management data files, spreadsheets and folders.
• Monitors and updates reduced interest databases
• Records member’s personal finance information in master files
• Freezes and/or closes lines or credit or existing credit cards when modifications are necessary
• Creates and maintain spreadsheets/reports for individual counselors as well as PFMB weekly and monthly reporting

4. Performs other duties as assigned or appropriate


• General office experience to include correspondence preparation, filing, record keeping and organizing and excellent telephone skills
• Proficiency in the use of PCs, databases and word processing software with skills to create and maintain spreadsheets
• Interpersonal, written, and verbal communication skills, especially in dealing with confidential and sensitive financial issues and obtaining or providing information to members and creditors
• Skill in performing basic mathematic calculations and in working with numbers
• Skill in understanding, applying and explaining complex policies and procedures
• Ability to work independently

• Experience and/or training in a financial, credit bureau or debt management organization
• Knowledge of Navy Federal practices regarding credit and lending issues
• Knowledge of credit/debt management processes
• Knowledge of power point

Monday-Friday, 9:00AM-5:30PM

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability