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Staff Assistant I,II, or III

  • Location: VA Winchester - Contact Center
  • Full/Part Time: Full-Time
  • Regular/Temporary: Regular

Job Description

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Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support.
 
RESPONSIBILITIES
 
• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned
 
QUALIFICATIONS – All required unless otherwise noted
 
Level I
 
• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Experience in performing clerical or administrative duties/responsibilities
• Working knowledge of expense tracking, budget preparation and administration
• Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective administrative support skills, methods and procedures
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill communicating with all levels within an organization
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
 
Level II
 
• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Significant experience in performing clerical or administrative duties/responsibilities
• Advanced knowledge of expense tracking, budget preparation and administration
• Advanced administrative support skills, methods and procedures
• Advanced database and presentation software skills
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill communicating with all levels within an organization
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
 
Level III
 
• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Experience in independently managing or administering a function or project
• Extensive experience in performing clerical or administrative duties/responsibilities
• Advanced knowledge of expense tracking, budget preparation and administration
• Advanced database and presentation software skills
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced skill communicating with all levels within an organization
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Expert administrative support skills, methods and procedures
 
Desired:
 
Level I
 
• Associate's Degree in Business Administration or in a related field
• Familiarity with Navy Federal products, services, programs, policies and procedures
 
Level II and III
 
• Associate's Degree in Business Administration or in a related field
• Working knowledge of Navy Federal products, services, programs, policies and procedures
 
Hours: Monday – Friday, 8:00AM – 4:30PM CST

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability