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Regional Manager, Branch Operations - Greater Florida

  • Location: FL Pensacola - GPO
  • Full/Part Time: Full-Time
  • Regular/Temporary: Regular

Job Description


Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide strategic and operational direction for the administration and efficient operation of managing full service branches within his or her assigned region, including operations, lending, product sales, member service, and security and safety in accordance with Navy Federal’s objectives. To drive global branch operations member acquisition strategy and execution to maximize key business growth goals (revenue generation and strategic initiatives) in collaboration with Branch Operations executive leadership. To pioneer new channels, audiences and geographic expansion opportunities. Responsible for growing existing membership both directly and through the growth of solid partnerships as well as closing existing opportunities and developing new leads together with generating new business, provides significant input into the strategic direction of membership growth. To ensure organizational objectives are achieved while adhering to company strategy and regulatory requirements. To ensure superior and cost effective member service.

• Plan, organize, direct and control the function of branches within the region to include the day-to-day operational effectiveness and quality service
• Increase Navy Federal’s image as a financial leader through identifying competitive landscapes, business risks, and industry wide opportunities
• Build the Navy Federal’s brand through innovative external partnerships that relate to the function of member acquisition
• Establish effective membership targeting strategies to maximize member growth
• Leverage additional marketing tools as needed to include but not limited to: advertising, digital, and social media to maximize awareness, impression, consideration and conversion
• Ensure visibility via social media of on-base support to show case our value
• Establish, develop, and foster relationships/partnerships with the DoD Recruiters, base and Main Command personnel, ROTC contacts, DoD civilian agencies, media/marketing representatives, and local community organizations
• Analyze market data to capture and interpret the best way to allocate budget resources for effective member acquisition
• Keep on top of and ahead of competitive set; and study/learn from strategies and tactics from inside the industry and out
• Develop metrics, monitor key performance indicators to identify opportunities for product/program enhancement and increased market penetration
• Establish regular meetings with Commanding Unit Logistics Officer or Front Office
• Baseline financial literacy/TAP/deployment training and increase the quality and quantity of offerings
• Seek new opportunities to build additional external business relationships such as partnership to increase expansion and/or depth of product and service offerings
• Participate in community affairs to increase Navy Federals visibility and to enhance new and existing business opportunities
• Recommend and develop member loyalty programs, and ensures participation in MWR support and on base events
• Meet with senior commanders of installations, provides information and obtains feedback about the status of credit union support to the command
• Act as liaison with appropriate functional areas at headquarters and the Department of the Navy or civilian community
• Conduct leadership visits to branches to evaluate operations, provide training and development, and provide leadership, guidance, and information to branch leadership teams
• Perform supervisory/managerial responsibilities

  • Set direction to ensure goals and objectives align with corporate and division strategy
  • Select management and other key personnel; oversee talent development/succession planning
  • Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
  • Oversee the preparation and execution of department/division AFP
  • Manage merit pay in accordance with specified objectives and guidelines

• Perform other related duties as required

• Experience in identifying membership growth opportunities and developing, implementing, and maintaining member acquisition programs, event strategies, and creating/expanding business opportunities
• Ability to gain the confidence and cooperation of management and staff, DoD personnel, and community leaders
• Strong leadership skills, including the ability to direct others towards established goals
• Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Experience in leading and managing in diverse and complex operational environments
• Demonstrated strong understanding and knowledge of marketing, project management, market research, and member relations practices, principles, and processes
• Skill interacting with staff, management, vendors and members diplomatically and tactfully
• Working knowledge of applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Experience in leading large projects/initiatives which have business risk and impact
• Skill using innovative thinking to solve problems and facilitate the decision-making process
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert knowledge of banking/financial industry standards and practices
• Significant experience in client/vendor management to achieve strategic/tactical goals and implementation
• Advanced knowledge of regulations impacting the security of financial assets, confidentiality of member records & release of information
• Verbal and written communication skills
• Organizational, planning and time management skills
Desired - Bachelor’s degree in business administration or finance

Bank Secrecy Section
Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.

 Hours: TBD


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability