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ISD Coordinator I (Service Desk)

Location: Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To organize, facilitate and coordinate IT project initiatives from inception through implementation, under the direction,
guidance and mentorship of the Project/Manager(s) or management.

  • Ensure compliance with Navy Federal Credit Union ISD standards and best practices
  • Perform assigned tasks/activities of respective ISD Service area
  • Provide day-to-day support for the execution of the Service
  • Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher
    level staff or management as needed
  • Use PC applications (e.g., word processing, spreadsheet, database etc.) to document, maintain and report
  • Perform other duties as assigned
Qualifications All required unless otherwise noted
  • Ability to work independently and in a team environment
  • Exposure to solving routine or standard administrative, operational and/or system problems and issues
  • Familiarity with Information Technology, its impact on the organization and application to business issues
  • Familiarity with enterprise systems, terminal knowledge and IT terminology
  • Basic organizational, planning and time management skills
  • Basic skill troubleshooting and resolving technical problems
  • Basic verbal and written communication skills
  • Desired - Ability to handle multiple tasks simultaneously with a high degree of accuracy
  • Desired - Familiarity with ITIL (information Technology Infrastructure Library)
  • Desired - Familiarity with Navy Federal products, services, programs, policies and procedures

Work Days: Mon-Fri or Sat - Wed
Work Hours: TBD but we are looking for flexibility

Bank Secrecy Section
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability