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Manager, Projects & Technology

Location: Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To plan, organize, and execute full lifecycle project management for large scale, multi-dimensional branch operations initiatives; develop and execute programs and initiatives that maximize value, quality and efficiency of buildings and automated systems used in support of branch office operations.

Major Responsibilities:

1. Manages project activities affecting branch office operations, specifically new buildings and automated systems, processes, procedures, and technology to ensure they meet business goals.
• Provides strategic direction and guidance on all aspects of branch office systems and facilities; collaborates and coordinates with branch operations management and other Navy Federal business areas to identify and propose new project initiatives
• Oversees development of branch project definition, charter, scope, requirements, and business stakeholders; communicates key constraints or scope changes to affected areas
• Ensures completeness of business and functional requirements through the development and analysis of business process maps, use cases, reporting requirements, impact analyses, processes, and procedures; assists in the identification and communication of discrepancies and errors in functionality
• Identifies prospective solutions; oversees vendor RFI/RFP and contract activities ensuring completeness of business requirements and delivery expectations
• Serves as liaison with ISD on current and planned projects; reviews and adjusts work priorities to accommodate project requirements
• Allocates and oversees resources in support of planned initiatives; assigns project managers and project team members

2. Directs the monitoring and evaluation of branch processes, technologies, facilities, and systems in order to ensure maximum functionality and efficiency.
• Oversees branch projects initiatives designed to improve the efficiency of automated systems, building systems design, development, and operations
• Formulates, analyzes, and modifies policies, procedures and methods to ensure continuous operations and improve efficiency and quality
• Ensures compliance with regulatory and Navy Federal requirements and standards
• Monitors development and maintenance status of automated systems, makes recommendations for optimum functionality to project teams
• Evaluates system or building standards to ensure optimal performance; provides guidance and direction on suggested improvements to Branch Operations management, business areas, architects, engineers, vendors, and consultants
• Reviews and audits design, construction, and repair work for accuracy, quality of workmanship and adherence to established plans, budgets, time schedules, codes, related laws and regulations
• Performs regularly scheduled and as-needed branch operations audits noting procedural, maintenance, security, environmental, and other operational deficiencies or vulnerabilities

3. Incorporates and leverages industry trends and best practices in branch retail delivery and operations.
• Monitors industry trends, best practices, retail theories, technologies, and research for possible applications within Navy Federal branches
• Formulates and proposes new building and automated systems, policies, technology or processes as a means to improve Navy Federal’s branch experience and meet business goals

4. Performs managerial duties.
• Selects employees, conducts performance appraisals, counsels, schedules work assignments, trains and develops employees
• Establishes short and long-term goals and priorities based upon Navy Federal’s business needs, annual financial and long range plans
• Reviews and approves work of staff; ensures adherence to operational requirements and other policies, procedures and guidelines
• Using statistical data, makes budgetary recommendations regarding equipment and staffing needs
• Manages approved plan relative to quality assurance

5. Performs other related duties as assigned.

Qualifications - Knowledge, Skills, and Abilities:

• Bachelors degree in a related field, or the equivalent combination of training and experience
• Experience which includes performing investigative analysis and development work that demonstrates the ability to use and interpret regulations, specifications, instructions, procedures and policies
• Proficiency in statistical methods, mathematical techniques, and related analytical tools including forecasting and cost benefit analysis
• Demonstrated ability to lead and direct the work of other participants in the project or task
• Experience as a "Project Lead" for system development projects which involve organizing tasks, holding development and status meetings, and planning
• Experience demonstrating a high level of ability to gather and analyze facts and figures
• Experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities
• Effective planning and organizational skills
• Proficiency with PC applications

• Bachelors degree or equivalent experience in a related field such as business administration or information systems
• Working knowledge of Navy Federal and NCUA policies, instructions and regulations
• Familiarity with Navy Federal's Systems Development Lifecycle and Project Management Portfolio
• Working knowledge of Navy Federal's systems

Monday- Friday, 8:00am- 4:30pm

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability