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Assistant Manager, Collections Reporting & Analytics

Location: Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To assist in managing, planning, organizing, directing, and controlling the functions of the Collections Operations Support Branch. Ensure compliance with applicable statutory requirements, state/Federal regulations, industry standards, and Navy Federal policies, procedures, rules, regulations and values. Partner with management from other business units to determine priorities, optimize processes, ensure efficient operations, and implement strategies to achieve collection and loss mitigation goals and objectives. Assist Manager in determining branch strategies to achieve collection and loss mitigation goals and objectives. Oversee the implementation of strategic plans to ensure that Navy Federal core business requirements relating to Collection operations are addressed. Collaborate with Internal Audit & General Counsel to provide required documentation and information during audits and inquiries; oversees the completion, evaluation, and submission of reports.


• Oversee branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Drive continuous process improvement to increase member experience quality; generate revenue; minimize financial risk and maintain high operational efficiency
• Generate and clarify decisions, recommendations and/or solutions focused on optimizing business efficiencies via data collection, manipulation and analysis
• Direct discovery and analysis of existing processes and key controls, and identifies future internal control trends or new standards
• Design/develop monitoring tools, models, dashboards and/or reports to track/project various business scenarios; determine scope and methodology to meet business requirements
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Identify and analyze opportunities for new and/or improved processes, data or technology; provide clear picture of possible outcomes
• Interpret results of analysis; present recommendations, alternatives and implications
• Collaborate with key partners in development and delivery of solutions
• Provide overall leadership to large strategic projects or programs
• Create projects and assign responsibilities/tasks based on priority, staff availability, and resources
• Ensure effective management of projects from inception through implementation
• Develop and implement change management solutions
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Represent business unit in change management efforts, cross-functional initiatives and department/organization projects
• Perform supervisory/managerial responsibilities
    - Ensure adequate/skilled staffing; select employees
    - Establish performance goals and priorities
    - Prepare, conduct and review performance appraisals
    - Develop, mentor and counsel staff
    - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    - Ensure section/branch goals and objectives align with division/department strategy
    - Ensure efficiency of operations
    - Leadership Level
• Perform other duties as assigned

Qualifications – All required unless otherwise noted:

• Bachelor’s Degree in Finance, Business Administration or related field or the equivalent combination of training, education, and experience
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Working knowledge of thought leadership in providing vision and strategic thinking around a full range of technical decisions and issues
• Significant experience in the financial industry and good understanding of operational and regulatory risks and controls
• Effective skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Effective skill using innovative thinking to solve problems and facilitate the decision making process
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective skill developing and implementing programs in a leadership role
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Effective skill communicating complex technical concepts to non-technical audiences
• Effective skill resolving conflicting requests and meeting changing requirements
• Experience in supervising and leading employees
• Experience in applications/systems analysis, workflow or procedural analysis
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Working knowledge of financial institution and lending practices, principles and regulations
• Working knowledge of banking/financial industry trends, products and services
• Effective skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Experience in system technologies, requirements gathering and systems analysis techniques
• Effective skill identifying and analyzing business requirements and recommending solutions
• Effective skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Experience in SQL, VBA, R, SAS, and SPSS database languages
• Desired – Advanced Degree in Business Administration, Predictive Analytics, Computer Science or a related field
• Desired – Working knowledge of Navy Federal products, services, programs, policies and procedures
• Desired – Experience leading large projects/initiatives which have business risk and impact
• Desired – Experience leading and managing in diverse and complex operational environments
• Desired – Working knowledge of Consumer/Credit Card collections systems, policies, procedures, practices and/or actions
• Desired – Advanced knowledge of Modeling and Methodological Knowledge

Monday- Friday, 7:30am- 4:00pm

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability