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Member Service Representative-Newport News (Full-time)

  • Location:
  • Full/Part Time: Full-Time
  • Regular/Temporary: Regular

Job Description


Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards.


* Analyze, research and resolve problems and discrepancies related to member accounts/loans
* Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
* Counsel current and prospective members about Navy Federal's products and services
* Ensure cash and other negotiable instruments are handled properly
* Identify opportunities to cross service products and increase product penetration
* Perform platform banking functions
* Assist level I team members
* Understand and comply with federal and other regulations relating to financial products and services
* May assist with Branch Office vault opening, closing and balancing procedures
* May serve as a Branch Office and/or ATM vault custodian
* Perform other duties as assigned

Qualifications – All required unless otherwise noted:

* Ability to work independently and in a team environment
* Working knowledge of savings and checking products, accounts and services
* Effective active listening skills to accurately respond to inquiries and account requests
* Effective organizational, planning and time management skills
* Effective research, analytical, and problem solving skills
* Effective skill building effective relationships through rapport, trust, diplomacy and tact
* Effective skill exercising initiative and using good judgment to make sound decisions
* Effective skill maintaining composure in a high production and changing environment
* Effective skill navigating multiple screens and PC applications and adapting to new technologies
* Effective skill performing mathematical calculations and working accurately with numbers
* Effective verbal and written communication skills
* Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution
* Desired - Experience in working in a credit union environment


To be determined


12828 Jefferson Avenue
Newport News, VA 23608 

Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability