Assistant Manager, Training (Enterprise Risk)

Location: FL Pensacola - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

To assist in the planning and management of a centralized risk management training program. Manage the implementation of complex projects and training of learner centric curriculum. Ensure learning solutions and programs align with strategic business initiatives and that they achieve business and training objectives. Oversee proper allocation of resources used for the development of a skilled and capable workforce to include the success of branch employees through professional development planning.


• Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Accomplish results through supervisors or highly experienced staff employees
• Act as supervisor/manager in the incumbent's absence
• Direct subordinate supervisors to meet schedules and resolve technical or operational problems
• Become involved in daily operations when required to meet schedules or to resolve complex problems
• Drive the implementation of training methodologies, technologies, adult learning principles, practices, programcontent, design, delivery and modalities through collaboration with counterparts and stakeholders across theorganization ensuring alignment with companywide and business unit objectives
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge andbusiness processes to other business units
• Identify potential issues that arise during the course of research projects and escalate and communicate these tomanagement and internal clients for awareness\action\resolution
• Interpret and execute policies and procedures that typically affect subordinates organizational unit(s)
• Partner with other business units and vendors to improve procedures, resolve problems, and implementinitiatives; presents conclusions and recommendations to management
• Serve as consultant to management in analyzing training programs and establishing standards
• Serve as point of contact for responding to escalated inquiries from staff and management
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Lead the evaluation of and calibrate programs and their delivery methods to ensure they deliver business results
• Advise group/work unit regarding tasks, operations & projects
• Analyze data/information, prepare reports and present recommendations/solutions to management for decision making
• Anticipate business issues and identify solutions
• Ensure clear concise and effective communication
• Assist in planning and managing training resources, programs and systems to develop, design, implement anddeliver learning solutions
• Ensure training and documentation is in full compliance with all applicable statutory requirements and Navyfederal policies, procedures, rules, regulation and values
• Determine and establish organizational communication and messaging strategies to meet business needs
• Perform supervisory/managerial responsibilities
 • Ensure adequate/skilled staffing; select employees
 • Establish performance goals and priorities
 • Prepare, conduct and review performance appraisals
 • Develop, mentor and counsel staff
 • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
 • Ensure section/branch goals and objectives align with division/department strategy
 • Ensure efficiency of operations
 • Leadership Level
• Other duties as assigned


• Bachelor’s Degree in a related field, or the equivalent combination of education, training, and experience
• Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
• Advanced organizational, planning and time management skills
• Advanced skill interacting tactfully and effectively in difficult situations
• Advanced verbal and written communication skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill communicating with all levels within an organization
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Significant experience in evaluating the effectiveness of courses and learning products and delivery methods
• Significant experience in managing multiple priorities independently and/or in a team environment to achievegoals
• Effective skill resolving conflicting requests and meeting changing requirements
• Supervisory or management experience
• Review daily operations and project plans, and make recommendations/solutions to manager to implementchanges/corrections
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Effective developing and implementing programs in a leadership role
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Working knowledge of principles and processes for measuring and evaluating program and individualeffectiveness and developing alternative corrective actions
• Significant experience in leading, guiding and mentoring others
• Research, gather and synthesize data; present conclusions and recommendations to management and/or teammembers
• Strong analytical, planning, organizational, and problem solving skills
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Experience in budget forecasting and cost benefit analysis

Desired Qualifications

• NCRM, or experience and/exposure to risk management methodologies
• Working knowledge of Enterprise Risk Management concepts and practices including knowledge ofrisk management techniques from both detection and mitigation perspectives
• Knowledge of principles and methods for curriculum and instructional design, and adult learningtheories
• Working knowledge of banking/financial industry trends, products and services
• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesEffective skill in the use of PCs and related software packages

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $85,500 - $146,300 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 03/30/23

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.