Business Systems Analyst III/IV (Real Estate Lending)

Location: VA Winchester - Operations Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

To analyze business needs to develop and implement solutions that leverage systems and processes with a considerable degree if latitude. Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using advanced knowledge of the organization’s technology infrastructure and specific software applications assist the business to implement strategic vision through technology. Considered a stakeholder/contributor on complex systems projects and project and events, and fostering an environment for high performance. The Scrum Master manages a continuous workflow of their team. They advocate, adopt and coach their team on lean, agile and scrum practices. 


• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output.
• Coordinate integration of solutions with existing applications or processes; identify and resolve existing conflicts to ensures compatibility.
• Analyze information, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics to evaluate operational efficiency and effectiveness.  Present recommendations for process improvements opportunities.
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions or improvements.
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards.
• Research emerging technologies and recommend solutions that align with business goals
• Involved in cross-organizational task groups concerning new automated systems, products and/or services.
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans.
• Implement new/enhanced products, services and/or operational changes.
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating, documenting results and user acceptance.
• Interact with other Internal Support (ISD) staff, business units (end users) in problem resolution efforts.
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects.
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Serve as resource for the resolution of complex and/or unique problems.
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Lead, guide and mentor less experienced staff (BSA II/III)
• Perform other duties as assigned

Required Qualifications:

• Bachelor’s Degree in a related field, or the equivalent combination of training, education and experience
• Advanced knowledge of importing data from varying local environments (SQL, Oracle, DB2, etc).
• Advanced/significant experience developing SQL solutions utilizing SQL Server Integration Studios (SSIS). 
• Advanced knowledge of complex query writing (TSQL) and tuning/optimization practices.
• Advanced research, analytical, and problem-solving skills.
• Advanced skill interpreting and synthesizing large amounts of information.
• Advanced knowledge of ETL processes and applicable industry best practices.
• Significant experience designing, maintaining, and optimizing ETL processes across all process layers locally and in the Cloud.
• Significant experience in problem resolution including determining root cause, scope and scale of issues.
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals.
• Advanced verbal and written communication skills.
• Exposure/Experience to developing data solutions utilizing Cloud technologies. 
• Exposure/Experience with REST API, Powershell and C#, JSON, C#, CSS, HTML desired.
• Experience in leading, guiding and coaching professional staff and teammates (BSA III).
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
• Experience in leading large projects/initiatives which have business risk and impact
• Navy Federal products, services, programs, policies, and procedures

Desired Qualifications:

• Functional knowledge of mortgage intake and/or onboarding 
• Experience with Black Knight Empower LOS & Black Knight MSP Servicing

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Salary Range: $31.00 - $48.50 hourly 

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 03/20/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.