Manager Compliance & Third Party Risk Operations

Location: VA Vienna - Headquarters Full/Part Time: Full-Time Regular/Temporary: Regular

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

To design, develop, and implement third party operational risk and compliance frameworks, to effectively identify, assess, monitor and measure risk involving people, processes, systems and external events.  Provide subject matter expertise and guidance regarding exams, internal audits, compliance with audit expectations, and third party exams.  Support the Business Unit throughout full lifecycle of compliance issues from identification to closure. Partner with the business to provide oversight and mitigation strategies for identified risks, and determine residual risk. Conduct periodic reviews based on residual risk ratings for third parties. Collaborate with stakeholders, Information Security, Business Continuity, Comptroller, and other business units as required. Monitor third party risk assessment process and procedures, providing process improvement recommendations to leadership.

Direct report to the VP Risk Management in executing departmental, divisional and team strategic goals.


• Manage, review, and coordinate responses, examination briefings, and ad hoc requests to/from regulatory agencies in conjunction with VP Risk Management
• Manage and coordinate Business Unit examination readiness reviews to effectively prepare for impending and potential examinations
• Advise, facilitate, and collaborate on program/service changes that improve regulatory readiness, anticipate regulatory trends or actions, or enhance regulatory responsiveness
• Work on projects, process improvement efforts, and business unit training initiatives that comply with, mitigate or potentially mitigate, current or future regulatory expectations and/or impacts
• Oversee tracking and coordination of Business Unit responses, examination briefings, and ad hoc requests to/from regulatory agencies
• Lead, compliance and/or risk-related discussions with Business Unit, including examination preparation sessions, post-review discussions, and ad hoc meetings as needed
• Support Business Unit leadership and partner with team to identify issues, opportunities, and develop and implement remediation plans and process improvement opportunities to mitigate risk and enhance compliance requirements and expectations
• Provide guidance to Business Unit operational and strategic objectives, as related to compliance impacts 
• Interpret compliance findings; identify control deficiencies, evaluate risk implications, and draw the appropriate conclusions to best communicate to Business Unit 
• Establish and monitor key performance indicators of team, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements 
• Provide support for various elements of BU Third Party Risk Management (TPRM) program
• Collaborate with management and staff to optimize risk assessment and to identify which third parties require risk assessments
• Support identification of key risk indicators for BU to identify emerging risks and potential solutions
• Assist in designing and developing dashboards, scorecards, and reports using appropriate metrics (e.g., key indicators, emerging risks, control effectiveness, etc.)
• Engage with stakeholders to assist in determining appropriate level of vendor oversight
• Develop and maintain an understanding of relevant industry standards, best practices, business processes, and technologies, as applicable and necessary to the Business Unit 
• Partner with senior management to ensure internal/external exam preparedness
• Perform supervisory/managerial responsibilities
 • Ensure adequate/skilled staffing; select employees
 • Establish performance goals and priorities
 • Prepare, conduct, and review performance appraisals
 • Develop, mentor and counsel staff
 • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
 • Ensure section/branch goals and objectives align with division/department strategy
 • Ensure efficiency of operations
 • Leadership Level – Supervise daily activities
• Perform other related duties as assigned

Qualifications and Education Requirements

• Bachelor's Degree in a Business Administration, Economics, or the equivalent combination of training, education and/or experience
• Expert knowledge of operational risk management concepts and practices
• Advanced knowledge and understanding of Third Party Risk Management in a large financial institution setting
• Advanced experience in compliance enforcement and/or auditing
• Advanced knowledge of compliance, laws and regulations relating to the Business Unit, including NCUA, CFPB regulations
• Advanced experience in leading, directing and controlling a multi-function corporate/institutional operation and demonstrated skill in leading others to achieve goals
• Advanced experience in implementing strategic initiatives to support organizational objectives
• Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
• Experience in thought-leadership, initiative taking, decision-making and creative problem-solving
• Advanced skill to influence, negotiate and & persuade to reach agreeable exchange & positive outcomes
• Significant experience working with all levels of staff, management, stakeholders, vendors
• Significant experience managing and developing employees
• Experience in project/program management processes and methodologies
• Advanced relationship building, negotiation and facilitation skills
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely
• Expert experience managing multiple priorities independently and/or in a team environment 
• Excellent interpersonal, verbal, and written communication skills
• Advanced knowledge and skills with PCs and related software applications (word processing, spreadsheet and presentation

Desired Qualifications and Education Requirements

• Master’s Degree in a related field, or the equivalent combination of training, education, and experience
• Experience with credit union financials and/or regulations
• Direct experience in compliance activities with/within financial institutions
• Expert analytical/quantitative, reconciliation and deductive reasoning skills
• Working Knowledge of NFCU products, services, programs, policies, and procedures
• PMP, Six Sigma, NCRM, NCCO certifications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $138,400 - $193,600 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 04/04/23

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.