Intern - Year Round (Desktop Support)

Location: FL Pensacola - Operations Full/Part Time: Full-Time Regular/Temporary: Temporary

Job Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

Our ISD intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing your professional skills. This is a year-round, full or part–time, flexible internship based on school schedule.

We are looking for an independent and responsible college or university student for our Desktop Support team.

****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application.


•    Perform work in support of assigned IT group - duties may vary depending on assignment
•    Apply knowledge gained from degree program in day-to-day duties/responsibilities
•    May receive guidance and direction from management and/or senior-level staff
•    Leverage technical knowledge and skills
•    Work within established standards, change control, policies and procedures
•    Provide exceptional customer service
•    Perform other related duties as assigned


•    Ability to present findings and conclusions clearly and concisely
•    Ability to exercise initiative, produce desired results and achieve objectives
•    Effective attention to detail
•    Effective research, analytical, and problem-solving skills
•    Effective verbal, written and interpersonal communication skills, including skill in in negotiating and
     persuading others
•    Experience which demonstrates a high degree of maturity, objectivity, tact, integrity and sound judgment
•    Ability to apply sound judgment in analyzing and organizing problems
•    Effective planning, organizational, and multi-tasking skills
•    Ability to work independently and effectively as a member of a team with a cooperative, positive attitude
•    Experience with PCs and related software such as Microsoft Office (e.g., Excel, PowerPoint, Word,
     Access, etc.)

Desired Qualifications

•    Pursuing a degree in IT or related field

Hours:  Monday - Friday, 8:00AM - 4:30PM (at least 25 hrs/week).  Flexible for classes (year-round).

Location:  5550 Heritage Oaks Drive, Pensacola, FL 32526

Salary Range:  $16.30 - $24.70 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.